Guest Services Manager

3 weeks ago

Bretton Woods, United States Omni Hotels & Resorts Full time

Overview:
**Mount Washington Hotel**

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

**Job Description**:
To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.

**Responsibilities**:

- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
- Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
- Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
- Participate with other members of management in developing plans to deliver special services to selected targeted markets.
- Ensure maximum cooperation and coordination between the Valet, Bell and Front Desk teams.
- Be involved in resolution of as many guests' complaints as possible.
- Organize a ski-check system that provides guests with maximum security and convenience.
- Ensure that guests traveling between venues on property can do so without inconvenience.
- Be able to explain the history and unique aspects of the Mt. Washington Hotel.

Qualifications:

- High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education.
- Must have excellent interpersonal skills.
- Must provide excellent service to internal and external customers.
- Must have excellent oral and written communication skills.
- Must be attentive to detail.
- Must have excellent computer skills.
- Must be pleasant and friendly.
- Must be available to work flexible hours to include nights, weekends, and holidays.
- Must have a valid driver's license and an excellent driving record.
- Must be available for scheduling based on business demands to include nights, weekends, and holidays.

Omni Hotels and Resorts is an equal opportunity employer.

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