Guest Services Manager

1 month ago

Bretton Woods, United States Omni Hotels Full time

Overview:

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description:

To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.

Responsibilities:
  • Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
  • Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
  • Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
  • Participate with other members of management in developing plans to deliver special services to selected targeted markets.
  • Ensure maximum cooperation and coordination between the Valet, Bell and Front Desk teams.
  • Be involved in resolution of as many guests' complaints as possible.
  • Organize a ski-check system that provides guests with maximum security and convenience.
  • Ensure that guests traveling between venues on property can do so without inconvenience.
  • Be able to explain the history and unique aspects of the Mt. Washington Hotel.
Qualifications:
  • High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education.
  • Must have excellent interpersonal skills.
  • Must provide excellent service to internal and external customers.
  • Must have excellent oral and written communication skills.
  • Must be attentive to detail.
  • Must have excellent computer skills.
  • Must be pleasant and friendly.
  • Must be available to work flexible hours to include nights, weekends, and holidays.
  • Candidate must be able to successfully pass a pre-employment drug screening.
  • Must have a valid driver's license and an excellent driving record.
  • Must be available for scheduling based on business demands to include nights, weekends, and holidays.

Omni Hotels and Resorts is an equal opportunity employer.

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