Guest Services Manager
2 months ago
Overview:
Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.
Responsibilities:- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
- Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
- Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
- Participate with other members of management in developing plans to deliver special services to selected targeted markets.
- Ensure maximum cooperation and coordination between the Valet, Bell and Front Desk teams.
- Be involved in resolution of as many guests' complaints as possible.
- Organize a ski-check system that provides guests with maximum security and convenience.
- Ensure that guests traveling between venues on property can do so without inconvenience.
- Be able to explain the history and unique aspects of the Mt. Washington Hotel.
- High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education.
- Must have excellent interpersonal skills.
- Must provide excellent service to internal and external customers.
- Must have excellent oral and written communication skills.
- Must be attentive to detail.
- Must have excellent computer skills.
- Must be pleasant and friendly.
- Must be available to work flexible hours to include nights, weekends, and holidays.
- Candidate must be able to successfully pass a pre-employment drug screening.
- Must have a valid driver's license and an excellent driving record.
- Must be available for scheduling based on business demands to include nights, weekends, and holidays.
Omni Hotels and Resorts is an equal opportunity employer.
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