Spa Front Desk Agent

4 weeks ago

Bretton Woods, United States Omni Hotels & resorts Full time

Mount Washington Hotel

 

 

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.


Ensures a high standard of service and hospitality in the Spa Reception and Retail area.  Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue.


  • To greet and welcome all guests coming into the Spa.
  • To arrange for all Spa appointments.
  • Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa.
  • To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
  • To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
  • To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
  • To be able to explain the key features of all Retail items in order to enhance the guests’ “home spa” experience.
  • To be able to softly “link sell” and “up-sell” in order to enhance the guests’ experience.
  • To handle all the billing and point-of-sale functions for spa services and retail sales.
  • To assist with scheduled retail inventory.
  • To be cross-trained for all duties and responsibilities of the locker room and facilities areas.
  • To provide personal attention to the guests.
  • To ensure a pleasant visit for each guest.

 


  • Must possess excellent communication skills, both written and oral.
  • Must have the ability to work under pressure without letting that pressure show to the guest.
  • Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance.
  • Must be available to work flexible hours, including weekends and holidays.

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