Assistant Director of Rooms

3 weeks ago

Bretton Woods, United States Omni Hotels & Resorts Full time

Overview:
**Mount Washington Hotel**

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

**Job Description**:
**Responsibilities**:

- Oversight of all day-to-day Rooms Operations with a focus on Front Office Operations including Front Desk, Guest Services, Transportation, Housekeeping, and Laundry.
- Ensuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
- Excellence in appearance of all areas throughout the hotel
- Producing constant improvement in guest experience satisfaction metrics
- Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
- Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
- Participation in weekly forecasting and scheduling activities
- Assistance in developing the annual hotel budget
- Preparation of action plans as directed by management
- Daily reviews of operating outcomes (including corrective action if required)
- Maintaining high visibility with associates and guests

Qualifications:

- Bachelor's degree or equivelent experience required.
- Must have previous experience in all aspects of the Rooms Division (Front Office & Housekeeping) in a 4 - diamond property of similar size and quality for a period of two or more years.
- Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
- Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
- Excellent verbal and written communication skills required.
- Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
- Must be detail-oriented and organized.
- Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
- Must be highly service-oriented.
- Omni Hotels & Resorts is an equal opportunity employer - vets/disability._

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