Associate Director for Student Engagement and
3 weeks ago
**Position Description**
- The Associate Director assists in developing and executing the strategic plan and ensuring compliance with all federal, state and university policies. They oversee the development and implementation of programs and resources that enhance the student experience and contribute to the Office for Student Affairs vision for student success at Harvard Chan.
- The Associate Director has primary responsibility for the student experience within OSA that includes orientation, student organizations, housing and graduation.
- Duties and responsibilities include, but are not limited to, the following:
- Orientation:
- Design, develop, and implement new student orientation and onboarding programs in June, July, and August
- Collaborate with school leaders and stakeholders to incorporate multiple and competing interests in the orientation program to achieve institutional objectives for onboarding new students
- Develop a strategic and intentional curriculum for the orientation program that prepares students to be successful at Harvard Chan and cultivates a shared understanding of community membership
- Execute all logístical aspects of Orientation programs in June, July, and August (space, setup, catering, A/V, tech)
- Develop and implement a communications strategy within orientation program.
- Manage track and review budget
- Assess program effectiveness and design and implement changes and improvements
Management:
- Contribute to development and implementation of the OSA strategic Plan for Student engagement
- Oversee student-led activities and events to ensure the student experience is consistently excellent across OSA programs
- Ensure OSA programs events and activities are in compliance with School and University policies paying particular attention to student organizations
- Supervise and mentor the Sr. Program Coordinator and Program Coordinator. Oversee the coordinators’ areas which include student organizations, signature programming, Resident Community Advisors, Student Services Assistants student workers, and OSA services (MBTA passes, lockers, Student News)
Housing:
- Oversee administrative management of residential experience at Shattuck including leasing, billing, and resident experience
- Using StarRez cloud based residential community management platform, design, implement and interpret leasing policies, processes, and communication
- Prepare annual housing report. Analyze market trends, recommend rent rates, work with Operations to review annual budget, renovation and refurbishment projects
- Supervise program coordinator to identify and design programs to enhance the quality of the resident experience and develop community within the residential space
- Collaborate with Operations, Security, Custodial, and FMO for overall building needs
- Receive and mediate residents’ concerns, complaints, and issues and escalate to Director of Student Affairs and school leadership when needed
- Assist students with off-campus housing by creating and updating information and website; leading off-campus housing presentations; advising students; liaising with local landlords and properties; advising and supporting students with off-campus housing/landlord issues
**Position Description continued in "**_Certificates and Licenses" _**section**
**Basic Qualifications**
- Bachelor’s degree or equivalent work experience required
- Minimum of 7 years’ relevant work experience
**Additional Qualifications and Skills**
- The following job-specific skills and competencies are preferred:
- Supervisory experience
- Master’s degree in relevant field
- Knowledge of Microsoft Office Suite, advanced excel skills
- Ability to work with students, colleagues, clients and external organizations
- Communication skills (both written and verbal)
The following cultural competencies are also preferred:
- Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments
- Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion
- Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity
- Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals
**Certificates and Licenses**
**POSITION DESCRIPTION CONTINUED**:
Graduation:
- Serve on Graduation Steering Committee and lead graduation planning efforts within the Office for Student Affairs
- Collaborate with school leaders and stakeholders to incorporate multiple and competing interests in the graduation program to achieve institutional objectives for graduation students
- Manage student participation in graduation, design and implement communications schedule, organize and implement guest ticketing, and serve on University committees as assigned
- Ser
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