Membership Manager

2 weeks ago

Austin, United States Auberge Resorts Full time

**Company Description**
A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from yesteryear, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate will bring a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.

The Membership Manager supports all day-to-day operational aspects of the membership community. Acting as the day-to-day connection for members, the Membership Manager will help drive forward the membership strategy to acquire and retain members as well as maintain the ongoing evolution of the Membership Program. As an ambassador for the property, the Membership Manager will help establish an exclusive membership base, build strong face-to-face guest relations and manage an effective retention program, while driving and delivering our brand standards.
- Curate and deliver the highest quality member experience for a diverse community. Oversee all member programming, events and activations.
- Track key membership metrics, including revenue, usage of facilities, and overall member engagement.
- Contribute to the membership program’s customer relationship management (CRM) and ensure member preferences are regularly updated.
- Oversee ongoing member communication to include weekly programming texts, monthly newsletters and periodic check-ins.
- Maintain confidentiality and security of specified property information, member information, correspondence, reports and files

**Qualifications**
- Minimum of 2 years of work experience in the hospitality or private club industry, preferably within a members club environment
- Demonstrated entrepreneurial approach combined with a positive and curious demeanor.
- Ability to demonstrate and model outstanding guest service and communication skills.
- Experience solving guest and member issues and creating positive solutions and outcomes.
- Ability to work a flexible schedule, including weekends and holidays, according to department needs.

**Additional Information**

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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