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Us Head of Securities Operations
5 months ago
Role Title: US Head of Securities Operations
Location: Whippany
What will you be doing
This is a Regional Head role for the Americas Securities & Asset Services functions. The role is Accountable & Responsible for Service delivery of these functions across all parameters and includes Vendor oversight & management of our Outsourced Service provider in the U.S. The role focusses on Client and Business Service Excellence through disciplined risk management, aligning & managing the Change/Transformation program with Service Delivery for the region, enabling/driving the partnership across Ops and Tech, Regular Client & Business Engagement and adherence to the regulatory framework and delivering on the strategic plans for the function.
The incumbent will interact regularly with senior leaders in Operations and Technology and the Markets Businesses. The incumbent will also be a key member of the Securities & Asset Services management team, offering the opportunity to influence priorities and management decisions for the function across Operations and Technology.
Key Accountabilities
- Regional Head of Securities and Asset Services, leading a team In North America, with oversight & management of the Outsourced Service provider in the region.
- Ensures functional delivery and service is of the highest standard, whilst meeting agreed SLAs, and adhering to/achieving the parameters on risk, efficiency, budget, Client service and personal conduct.
- Partnering with the business, the role holder will seek to understand business strategy and align the team while also influencing the other Global Market Operations teams to deliver a “Go-To” experience for clients.
- Partnering with Clients, Business and other teams to continually improve the client experience.
- Accountability/engagement in Key strategic programs for the function
- Ensuring compliance with regulation and delivering on banking reform.
- Identify and/or deliver the Transformational program for the function
- Team Management: Develop, Retain and attract top talent and foster a high performance culture in the team
- Relationship management across Business/Clients and Operations/Technology
What we’re looking for
Stakeholder Management and Leadership
- Experienced global leader committed to developing a culture of transparency, integrity and collaboration where all team members are motivated and inspired to deliver the required outcome, taking into account risk and process optimisation factors.
- Possess ability to define, articulate and deliver on the strategic vision of the Service. Sets a clear agenda where teams and stakeholders understand their contribution to the future success of the organisation and are motivated to travel on the journey.
- Expert global programme leader who cultivates a culture of collaboration where involvement and sharing are seen as essential for the achievement of shared objectives and agendas.
- Excellent communicator with flexibility to communicate effectively using the right medium across all levels of the global organization and build successful relationships with key stakeholders, SMEs and functions.
- Act as a catalyst for change and inspire confidence in stakeholders with the quality and conviction of their vision, building support and sponsorship at all levels and ensuring the need for change is embedded across the global organisation.
- Builds trust through credible use of data and possess ability to creatively resolve problems and issues at pace
- Understands the Business Strategy and is able to add-value at Business meetings and influence the outcome.
- Strong client focus, always puts customer satisfaction first. Track record of maintaining effective customer relations and service program through delivery of SLA's.
Decision-making and Problem Solving
- Demonstrate a structured, outcome-oriented approach, with the ability to anticipate and head off problems that could jeopardize the outcome of functional parameters and/or global programme/ project portfolio.
- Ability to recognize when a project is challenged vs plan and if required be able to escalate and develop an effective remediation plan
- Ability to think outside of the box, provide quick solutions and resolve regional/global issues in a timely manner.
- Aptitude to operate at varying levels of detail (strategic to close attention) and able to prioritise key activities globally.
Risk and Control Objective
- Take ownership for managing risk and strengthening controls in relation to the work you do
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
- Ability to quantify and drive mitigation of risk at a Functional and Portfolio level.
- Detailed knowledge of financial services industry (including history, trends, future development).
- Strong background of Securities and Asset Services with experience of le
