Operations Manager, Fulfillment-cold Storage

1 week ago

Ashley, United States Thrive Market Full time

**THE ROLE**

At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting employment opportunity in **Wilkes-Barre, PA**. Come experience all that we offer and Thrive along with us

The **Fulfillment Operations Manager **will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.

**Schedule: Monday - Friday (Day Shift) / **_**Must be flexible to cover other shifts when needed**_

**ROLE & RESPONSIBILITIES**
- Ensure adherence to safety protocols and cold storage regulations to maintain a secure work environment
- Lead and mentor a team of supervisors and 150 hourly employees in cold storage operations
- Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
- Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
- Maintain performance standards and consistent processes to guarantee reliable cold storage services
- Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
- Monitor and manage inventory levels, implementing control measures to optimize stock in cold storage
- Develop efficient order processing procedures, oversee fulfillment operations, and address any bottlenecks
- Collaborate with carriers to optimize shipping processes and ensure timely deliveries in cold storage logistics
- Enforce quality control measures and collaborate with quality assurance to address product issues specific to cold storage
- Provide coaching and development opportunities to supervisors and employees to enhance performance in cold storage operations
- Oversee productivity hours and manage payroll functions to ensure efficient cold storage operations
- Source and screen talent in collaboration with People Operations to maintain a skilled workforce for cold storage needs
- Analyze performance reports to identify areas for improvement and provide coaching to supervisors in cold storage management
- Set clear goals, promote accountability, and exemplify strong performance to support the mission of the cold storage operation

**QUALIFICATIONS**
- Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
- High School diploma or equivalent.
- Excellent written and verbal communication that is clear, concise, and polished
- Highest levels of integrity and ethics
- Dedicated to quality and high standards; Supportive of values
- Ability to work in a warehouse environment and understand Warehouse Management Systems
- Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
- Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
- Proven ability to quickly adapt and drive the right results using data

**BELONG TO A BETTER COMPANY**
- Comprehensive health benefits (medical, dental, vision, life, and disability)
- Competitive pay + equity
- Multiple work schedules available
- Opportunities for advancement. We have programs that will start you on a path and train you along the way
- Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
- Free Thrive Market membership and discount on private label products
- Casual atmosphere and great people to work with

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.
- Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer_

© Thrive Market 2024 All rights reserved.

Pay: $75,000.00 - $100,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Professional development assistance
- Referral program
- Vision insurance

Schedule:

- 10 hour shift
- 12 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

License/Certification:

- Driver's License (preferred)

Ability to Commute:

- Ashley, PA 18706 (required)

Ability to Relocate:

- Ashley, PA 18706: Relocate before starting work (required)

Work Location: In person

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