Guest Services Representative

2 months ago

Los Angeles, United States AEG Worldwide Full time

For more than 20 years, **AEG **has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

**Job Summary**:
**Guest Services**:

- Greet guests as they enter.
- Provide guests with directions.
- Distribute promotional items.
- Check tickets and credentials for guests attempting to enter the building, private/VIP spaces or access seating sections.
- Assist with information requests.
- Provide mobility escorts and general assistance to deliver inclusive service to guests with disabilities.
- Assist with information requests.
- Notify Supervisor of guest complaints and assist in diffusing situations.
- Effectively and calmly interact with angry or emotional guests and Team Members.
- Ensure guests exit venue safely.
- Assist guests during emergency situations.

**Department Operations**:

- Communicate effectively via radio transmission.
- Handle all equipment with care.
- Perform a thorough visual inspection of work areas.
- Complete all assigned tasks within the guidelines and deadlines set by Guest Services Managers and Supervisors
- Maintain company confidentiality.
- Use precautions and follow safety guidelines.

**Required Qualifications**:

- A minimum education level of: High School Diploma or its equivalency.
- A minimum of 1 year of related work experience.
- Reliable, punctual, and regular in attendance with good communication skills.
- Friendly, outgoing personality.
- Maintain a high standard of grooming.
- Ability to take direction well and work well with others.
- Ability to pass a pre-employment background check.
- Must be available to work at least five (5) evening events per week; including all weekend (Friday, Saturday, and Sunday) events, possibly until 12:00 am or later.
- Able to stand for multiple hours (4-6 hours per shift), lift/push/pull 30 lbs. and work any position, including elevator shifts.
- Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure.
- Use excellent customer service skills when interacting with guests, vendors, and employees.
- Ability to memorize, recollect, and quickly retrieve relevant information.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Upon employment must join the 1877 SEIU Union.

**Preferred Qualifications**:

- Bilingual (Spanish) a plus, but not required.

**Pay Scale**: $19.50

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

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