Guest Service Representative

2 weeks ago


Los Angeles, United States Buono Catering Full time

**Benefits/Perks**
- I need someone to work part time with availability Monday - Saturday.
- Career Advancement Opportunities
- Competitive Compensation

**Job Summary**
We are looking for a customer-focused Guest Service Representative to join our team If you love food, and are passionate about hospitality then this is the job for you You will be joining Buono Catering the Hospitality group behind the duo who brought you Coliri Kitchen.

In this new venture you will be supporting both Colori Kitchen and Cafe Tremendo as the Guest Service Representative. Reporting directly to the Owner and Restauranteur you will assist customers with reservations, lost and found, catering orders, office operations, and a variety of other guest interactions.

**Responsibilities**:

- Knowledge of new technology
- Knowledge of Social Media: Instagram, Facebook and Twitter
- Previous waitstaff experience
- Knowledge of catering practices
- Must be humble, an effective communicator and not afraid to ask for help
- Greet every guest with a smile, yes even on the phone
- Assist guests orders in house and to go
- Answer phone calls and take orders and reservations accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
- Reliable transportation required

This role will report directly to the Owner and who will have you working on

**Qualifications**:

- High School Diploma/GED required
- Familiarity with hospitality industry standards
- Knowledge of front desk and reservation operations and procedures
- Required Languages: English and Spanish
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work quickly and as a team in a fast-paced environment

Please note that this does not reflect the complete list of your responsibility or role expectations which will be provided to you on your first day. Salary DOE.

Flexible work from home options available.



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