Guest Service Representative
3 weeks ago
Job Number
Job Category Rooms & Guest Services Operations
Location W Los Angeles - West Beverly Hills, 930 Hilgard Avenue, Los Angeles, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The pay range for this position is $25.91 to $25.91 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.
Source: Hospitality Online
-
Guest Service Representative
16 hours ago
Los Angeles, California, United States The Westin Los Angeles Airport Full timeAdditional Information Pay: $26.35/hrJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Los Angeles Airport, 5400 West Century Boulevard, Los Angeles, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest...
-
Guest Service Agent
1 week ago
Los Angeles, California, United States Hilton Full timeBasic Qualifications/Requirements:1 year of customer service experience, required6 months of previous hotel front desk experience, preferredHigh school diploma or equivalent, requiredWhat Will I Be Doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing...
-
Guest Service Agent
1 week ago
Los Angeles, California, United States Hilton Los Angeles Airport Full timeBasic Qualifications/Requirements:1 year of customer service experience, required6 months of previous hotel front desk experience, preferredHigh school diploma or equivalent, requiredWhat Will I Be Doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing...
-
Customer Service Representative
1 week ago
Los Angeles, California, United States A & Z Marketing Inc Full timeWe are a fast-paced, entrepreneurial firm specializing in customer acquisition and field sales strategies.We need people that have grit, resiliency, and a competitive flair that will challenge the status quo and drive our team to be innovative and industry-leading.We are looking to bring on an industrious, charismatic Entry Level Customer Service...
-
Los Angeles, California, United States UCLA Health Full timeAs the Hospital Collections Customer Service Representative, you will: Serve as the primary source for customer service assistance and ensuring customer satisfaction Handle a high volume of incoming customer service calls in a call-center environment Research and distribution of incoming correspondence and respond to phone and written inquiries from...
-
Guest Experience Expert
2 weeks ago
Los Alamitos, California, United States Residence Inn Cypress Los Alamitos Full timeAdditional Information $21.80 per hour, part timeJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Cypress Los Alamitos, 4931 Katella Avenue, Los Alamitos, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a...
-
Guest Environment Expert
3 weeks ago
Los Alamitos, California, United States Residence Inn Cypress Los Alamitos Full timeAdditional Information $20.75 per hour, Part TimeJob Number Job Category Housekeeping & LaundryLocation Residence Inn Cypress Los Alamitos, 4931 Katella Avenue, Los Alamitos, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a clean room...
-
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $50, Min.) - $62, Mid.) - $75, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure...
-
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $50, Min.) - $62, Mid.) - $75, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Float Patient Service Representative
4 weeks ago
Los Angeles, California, United States UCLA Health Full timeIn this role you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians.Major duties include but are not limited to: Acting as a liaison for the patients and physicians in the practice. Assisting patients in accessing service within the health system. Facilitating communication with referring...
-
Inside Sales Representative Bilingual
4 weeks ago
Los Angeles, California, United States Saint-Gobain Full timeThe Inside Sales Representative will be responsible for leveraging customer engagement opportunities (leads) from both inbound and outbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams throughout Saint-Gobain North America.Inside Sales Representatives will work in a team selling atmosphere...
-
General Attorney
2 days ago
Los Angeles, California, United States Internal Revenue Service Full timeThis position is located in Washington, D.C., in the office of the Associate Chief Counsel (International, Branch 6). The principal subject matter areas of the branch include all transfer pricing issues and related regimes and penalties, e-commerce, the section 250 deduction for foreign derived intangible income and global intangible low-taxed income,...
-
Bartender
1 week ago
Los Angeles, California, United States Accor Full timeCompany DescriptionAt Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging...
-
Relief Night Audit
1 month ago
Los Angeles, California, United States The Aster Full timeJOB OVERVIEW: Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.ESSENTIAL JOB FUNCTIONS:1. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips...
-
Inside Sales and Retention Representative II
1 month ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $50, Min.) - $62, Mid.) - $75, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Los Angeles, California, United States University of Southern California (USC) Full timePlease review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate. USC Auxiliary Services , one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our...
-
Inside Sales and Retention Representative III
3 weeks ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $55, Min.) - $69, Mid.) - $82, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Medicare Advantage Enrollment Representative
1 month ago
Los Angeles, California, United States UCLA Health Full timeAs a member of the Medicare Advantage Operations team, the Medicare Advantage Enrollment Representative plays a crucial role in the enrollment process by reviewing and submitting enrollment requests. This position requires meticulous attention to detail to ensure the accuracy and timeliness of acknowledgment notices sent to members. The ideal candidate will...
-
Broker Services Specialist II
1 month ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $55, Min.) - $69, Mid.) - $82, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure...
-
Studio Manager
1 week ago
Los Angeles, California, United States Pearline Health Full timeStudio ManagerWest Hollywood, CA Full timeWho we arePearline Health is on a mission to empower people to improve their health and bridge the gaps in oral care. Pearline Health was founded by an experienced dentist and a social entrepreneur (HopSkipDrive Co-Founder) to transform dental cleanings. We are a hygiene-only practice located at a beautiful new...