Strategic Accounts Coordinator

3 days ago

Irvine, United States Quest International Full time

**Job Summary**:
Provides and coordinates multi-departmental administrative and internal repair support. Maintains OEM accounts and strategic customer requirements.

**Essential Functions**:

- Supports customers by issuing SOs/RAs and follows up with customers on quoted repair items and pending inquiries.
- Creates, monitors, prepares pre-invoicing packets, and creates packing lists and air bills.
- Observes current procedures and recommend changes for greater efficiency.
- Process product/s from order receipt to shipment fulfillment (When required).
- Provides internal support to the Operations Department, managing delivery and shipment deadlines. Provides tracking numbers to customers as required.
- Responsible for the final administration process for quality checks across multiple departments.

**Specific Required Skills/knowledge**:

- Two years of experience servicing customers in the computer industry, related field, or equivalent work experience.
- Strong verbal, written, analytical, public relations, and interpersonal skills.
- Proficiency in Microsoft Word, Microsoft Excel, and Windows Desktop Applications.
- Ability to type at least 45 WPM accurately; ability to use office equipment.
- Ability to organize and prioritize work to meet deadlines.

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