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Manager, Account Management
4 months ago
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
**Position Summary**
Join American Health Holding, a subsidiary of Aetna, as the Manager of Account Management, where you will Implement processes for sales, account management, and business retention operations for organizational product and services. In this high impact role, you will design systems to execute Account Management strategy for complex accounts to meet profitable growth and cross-selling objectives. You will also assist in the management of member growth and retention objectives.
**What you will do**
- Oversees the contract and implementation initiative for new clients and programs.
- Forecasts changes within the Health Care industry, conducts business impact assessments, and develops modification strategies with the aid of process improvement.
- Ensures customer/membership retention targets are achieved through the renewal process.
- Coaches clients on addressing regulatory issues and health care trends with potential impact on client.
- Determines market capitalization opportunities to drive competitive advantage.
- Constructs complex financial decision recommendations.
- Coaches more junior colleagues in techniques, processes, and responsibilities.
**Required Qualifications**:
- 5 years of experience in Account Management or related client-facing experience.
- Adept at execution and delivery (planning, delivering, and supporting)
- Growth mindset (agility and developing yourself and others)
- Strong organizational, problem solving and decision making skills
- Occasional travel may be required, up to 25%, based on client/business needs
**Education**
Bachelor's degree or equivalent experience
**Pay Range**
The typical pay range for this role is:
$54,300.00 - $139,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
