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Customer Service Representative

4 months ago

Santa Fe Springs, United States Lakin Tire West, LLC. Full time

**Overview**

Lakin Tire goes the extra mile to serve you. Our company was built on a philosophy of exceptional customer service - it's in our DNA and at the heart of everything we do. The Lakin Tire Customer Service Representative will ensure that both our internal and external customers are receiving world-class customer service daily and timely.

**Essential Duties and Responsibilities**:

- Dispatches requests to the appropriate local dispatcher or agent (daily).
- Coordinates initial pickup of new accounts with the Transportation team (regularly).
- Prints trailer verification reports for required agents and sends them to agents to verify accurate information (weekly).
- Completes agent data input and export to systems and validates accuracy.
- Handles all necessary communication with agents regarding scheduling and other issues (regularly).
- Validates agent pickups daily.
- Schedules return of tires taken from stores either via route or alternate shipping method (daily).
- Performs other duties as assigned.

**Qualifications & Competencies**
- Active listening skills and ability to empathize with customers
- Ability to problem solve
- Team player
- Exceptional communication and follow-up
- Attention to detail

**Education/Work Experience**:

- A high school diploma or general education (GED) is required, a college degree is preferred.
- A minimum of 3 years of proven experience.
- The ability to communicate fluently in two languages, Spanish and English is required.

**Required Skills/Abilities**:

- Ability to work well with internal and external contacts resolving issues immediately and thoroughly or escalating them as needed.
- Ability to be flexible to daily changes in routine and handle emergencies.
- Ability to cooperate and maintain a positive attitude through words and actions.
- Ability to adapt to new ideas and contribute to effecting progress.
- Ability to operate in primarily an "open" office environment, with a noise level that is usually moderate.
- Ability to work well under pressure, with many interruptions and multiple demands.
- Ability to work independently but also be able to participate in team-based projects.
- Proficient skills in Excel, Word, and Outlook.

Pay: $20.00 - $22.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 3 years (preferred)

**Language**:

- English/Spanish (required)

Ability to Relocate:

- Santa Fe Springs, CA 90670: Relocate before starting work (required)

Work Location: In person