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Member Success Coordinator

4 months ago

Charlottesville, United States Bill Burnett's Success Studio Full time

**Company Description**:
Success Studio North is a privately-owned personal training facility in Charlottesville. At Success Studio, we believe that everyone should be able to _live life on their own terms_, not limited by what they can or cannot do physically. Often, the most challenging part of making a lifestyle change is knowing exactly what to do or how to do it to get from where you currently are to where you’d like to be. We take the guesswork out of lifestyle change and guide our clients to achieve their goals with confidence. Our method requires professionalism, a commitment to excellence, compassion, and unmatched instruction.

**Position Description**:
The Member Success Coordinator Position at Success Studio is the most important position at Success Studio, as it is responsible for the client’s overall experience at the Studio. First and foremost, the individual in this position will typically be the first point of contact for a prospective member. This initial interaction will determine if the prospect goes on to become a member and will define the prospect’s view of Success Studio as a whole. In an effort to impart a positive first impression and desirable outlook, it is imperative that the Member Success Coordinator be at his/her best at all times.

The Member Success Coordinator will oversee all administrative duties including, but not limited to, client scheduling, collecting client membership dues, managing client membership suspensions and renewals, establishing and maintaining relationships with prospective clients, monthly upkeep of supplies inventory, daily management of client workout files, and daily upkeep of studio appearance. In sum, the Member Success Coordinator should be proactive and provide the highest level of service to every client while ensuring profitability of the business.

We are searching for an individual who can anticipate needs, is able to balance multiple tasks at once without sacrificing quality of work, and who is meticulous in spotting and addressing errors, no matter how minor. The Member Success Coordinator must have a friendly and upbeat demeanor, be willing to serve our clientele, be patient, and work quickly with accuracy. This is a great opportunity to break into a career in fitness, with opportunities to train as a Large Group Instructor, Personal Trainer, or Nutrition Coach for the right fit

**Required Skills/Experience**:

- Excellent written and verbal communication skills
- Previous administrative/office experience
- Proficiency in Microsoft Office Suite
- Proficiency in PC environment
- Must have a growth-mindset and demonstrate flexibility

**Preferred Skills/Experience**:

- Familiarity with some aspect of the fitness industry
- Experience with generating sales leads and closing sales
- Experience with marketing and sales, especially in the context of social media
- Familiarity with social media outlets like Facebook and Instagram
- Familiarity with MindBody online software and/or client-scheduling experience
- Basic Knowledge of EFT

**Position Details**:40 hours/week on average**
- **Compensation starts at $15/hour and will be based on experience.**:

- Opportunities for additional training as a fitness class instructor to applicants with prerequisite interests, background, and experience.
- Complimentary Gym Membership and Large Group Training

Pay: From $15.00 per hour

Schedule:

- Monday to Friday

Ability to Relocate:

- Charlottesville, VA 22911: Relocate before starting work (required)

Work Location: In person