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Front Desk Specialist

3 months ago

Jamaica Plain, United States Pine Street Inn Full time

**SCHEDULE**:40 hours**, **6:30am - 5:00pm, Wednesday - Saturday

**Pays $22.41 per hour DOE**

**LOCATION**:70 Morton St, Jamaica Plain, MA 02130

**JOB DESCRIPTION**:
**SUMMARY OF THE POSITION**:
The Assistant Supervisor will help manage the operations of day shift on a daily basis including; scheduling, rotations, crisis management, customer service, security screening, food service, clothing, toiletries, medical care and referrals, determining building security status day to day as needed. Preparing and sharing shift reports with other PSI Programs at the end of every shift.

The Assistant Supervisor will be part of the daily shift rotation and will oversee all aspects of the Shattuck Shelter day shift in the absence of the Supervisor or as assigned by the Supervisor. This includes helping the shift stay focused on a service model that emphasizes the use of Trauma Informed Care, Crisis Prevention and Intervention Training principles (Non-Violent Crisis Intervention). The Assistant Supervisor will ensure that services are provided in the spirit of the Inn’s traditional hallmarks of dignity and respect for all our guests. The Assistant Supervisor will assess guests’ needs and assets in order to make appropriate diversion decisions as well as referrals for Triage Specialist and housing services; will work closely with Housing Placement Specialist and other PSI staff to coordinate care and services; will be an available resource for guests to assist them in their efforts to obtain permanent housing.

The Assistant Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:

- Shelter is a temporary safety net, not a home.
- All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
- Never warehouse or institutionalize our guests in our shelters
- Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
- Leverage guests’ their strengths, assets, and connections to move quickly out of shelters and to any other housing
- Recognize the impact of violence and victimization on development and coping strategies
- Employ an empowerment model
- Maximize guest choices and control over her/his recovery based in a relational collaboration
- Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
- Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
- Minimize the possibilities of re-traumatization
- Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background

Solicit guest input and involve guests in designing and evaluating services

**REQUIREMENTS**:
**QUALIFICATIONS**:
**EDUCATION/TRAINING**:
REQUIRED:

- High school diploma or GED
- Computer skills, including Microsoft Word, Excel and Outlook

**PREFERRED**:

- Bachelor’s Degree
- Bilingual, with a preference for English/Spanish
- Valid Driver’s License
- Experience with HMIS systems and data entry (ETO)

**KNOWLEDGE/EXPERIENCE**:
REQUIRED:

- Minimum of two (2) years in a leadership/supervisory position with demonstrated leadership and organizational skills
- Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness
- Direct care experience with people who are homeless or experiencing poverty

**PREFERRED**:

- Four (4) years of prior supervisory experience

**PHYSICAL ABILITIES/SKILLS**:
REQUIRED:

- Ability to use a computer, calculator, fax, copier machine and other office equipment
- Ability to access different building locations, and different program sites
- Requires stooping, bending, stretching and may include lifting of guests at times
- Requires quick response in emergency situations

**MENTAL ABILITIES/SKILLS**:
REQUIRED:

- High degree of organizational skills
- Excellent oral/written communication skills and interpersonal skills
- Ability to talk (and listen) in a non-judgmental way
- Ability to perform an array of difficult tasks at the same time
- Ability to train, support, evaluate and supervise staff
- Ability to communicate with staff including setting clear expectations
- Ability to work as a member of a team and think creatively
- Ability to work with a diverse population and in a stressful environment
- Ability to respond safely, quickly, and calmly in emergency situations
- Willingness to continue to learn and improve in all areas of professional performance and development
- Ability to model performance and learned skills from PSI training in everyday work: CPI, Trauma Informed Care, First Aid, Code o