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Level 2 Help Desk Technician

3 months ago

Santa Ana, United States C3 Technology Services Full time

C3 Technology Services is seeking an IT Help Desk Support Level 2.

Successful applicants are responsible, self motivated and confident; can get things done; can intuitively anticipate problems; look beyond immediate issues; take initiative to improve current practices. We are looking for someone who will take pride in the development process.

Incentive Package includes:

- Competitive pay
- Paid Vacation
- Paid Holidays
- 401k Retirement Plan
- Benefits following 90 days will include: Medical, Dental, Vision
- Essential Duties and Responsibilities:

- Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
- A Level 2 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.
- Managing and monitoring the RMM environment, which includes helpdesk support for clients and C3 Technology users, monitoring and resolving trouble tickets
- Provide remote and on-site support as required.
- Technical troubleshooting over the phone
- Provide field support services and support for various infrastructures, including Windows Server, Windows 10 operating systems, MAC, Linux and LAN hardware
- Become familiar with Office 365 and provide support.
- Configure new equipment on behalf of clients, deliver and install equipment.
- Monitor backups on behalf of clients as well as C3 Technology.
- Other IT related duties as required.
- Requirements:

- Must have MSP experience to apply
- AA or equivalent combination of education and experience
- 1-3 years experience working with computer technology in a business environment
- Maintains strict confidentiality (e.g. passwords and other system security features) for the purpose of ensuring network security
- Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
- Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired
- Good problem solving skills; ability to visualize a problem/situation and think abstractly to solve it
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multi-task effectively during busy times, exercise patience and professionalism during stressful situations
- Must be organized and detail oriented
- Must have strong communication skills
- Must be able to read, write and speak English
- Must be able to pass drug screen and background check
- Must be able to provide Motor Vehicle Record at time of job offer

Pay: From $30.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Schedule:

- Monday to Friday
- On call

**Experience**:

- Help desk: 3 years (required)
- MSP: 1 year (required)

Ability to Relocate:

- Santa Ana, CA 92705: Relocate before starting work (required)

Work Location: In person