Patient Care Specialist

3 weeks ago

Garden City, United States St. Luke's Health System Full time

Overview: St. Luke’s Health System in Boise is seeking a Patient Care Specialist 1 to join our team. Do you have amazing people skills? Do you have experience in a call center? Do you have administrative ability with computers and office equipment? We are excited to be hiring a motivated staff of professionals with excellent customer service skills and administrative knowledge to assist our patients from the front line.

These people are most often the first person our patients see when they enter the hospital

St. Luke's takes pride in our involvement in the community and it is of utmost importance to us that we have kind, professional folks helping our most important asset - our patients Job Summary: The Patient Care Specialist 1 is responsible for providing support in the Revenue Cycle function area. Will answer incoming calls from clients, answer inquiries and questions, handle complaints, troubleshoot problems, collect patient balances and provide information. We have a great team who is looking for someone who wants to enjoy what they do and have fun with the people they work with Our schedule is FULL TIME and is eligible for our full benefits package: - Health, dental and vision benefits - Retirement plans with employer match - Paid time off, Sick Leave - Life insurance - Tuition Reimbursement - Certification Reimbursement - And so much more Responsibilities Under direct supervision, performs basic, routine duties of limited scope and complexity. Collects patient balances and handles financial assistance documents that are routine in nature. Referring more complex issues to higher levels. Answers a high volume of calls. Obtains client information by answering telephone calls; interviewing clients; verifying information. Performs standardized and routine tasks. Resolves routine questions and problems and refers more complex issues to higher levels. Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures. Performs other duties and responsibilities as assigned. Qualifications Education: High School Diploma or equivalent. Experience: 0 years’s experience Licenses/Certifications: None

What’s in it for you: At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

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