Transit System Support Specialist

4 weeks ago

Park City, United States Royalty Hospitality Staffing Full time
In this role, you’ll be on the ground floor of this exciting operation ensuring that our driver-partners have a smooth interaction and experience, while delivering exceptional service to the company's riders.

Our client is on the cutting edge of mobility, building revolutionary technology that’s changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. As a Driver Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company.

As a Support Specialist, you will:

• Serve as the front line, supporting the company's driver-partners.
• Thrive in a fast-paced environment tackling an array of customer issues.
• Become an expert on its services and spread the love of the company everywhere.
• Deliver above-and-beyond customer service to the company's riders.
• Notice even the smallest trends and pain points, then brainstorm ways in which the company can create solutions to improve each customer’s experience.
• Channel customer feedback to all areas of the business such as technology, marketing, design and product teams.

Requirements:

• Must be located in the Park City, Utah area; job is onsite
• Clear communicator and good listener with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with Microsoft Office and Google Suite; previous CRM tools like Salesforce a plus
• A well-rounded team player who takes ownership of (and pride in) your work
• Dynamic; willing to wear multiple hats and work on projects of all types
• Takes initiative to solve problems and get the job done
• Empathy and the ability to put yourself in the customer's shoes
• Intellectually curious and a willingness to embrace the uncertain
• General awesomeness and a sense of humor
• Bilingual in English and Spanish is preferred

Benefits:

• Employer-subsidized health, vision and dental insurance
• Employer-subsidized life insurance
• Employer-subsidized short and long-term disability insurance
• A generous paid-time-off package
• Pre-tax commuter and healthcare spending
• 401K (optional)

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