Help Desk Technician
4 weeks ago
Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
**Job Type**: Contract
Pay: $22.00 - $25.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
**Experience**:
- Help desk: 1 year (required)
- Windows: 1 year (required)
Ability to Commute:
- Madison, WI 53705 (required)
Ability to Relocate:
- Madison, WI 53705: Relocate before starting work (required)
Work Location: In person
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