Junior Technical Writer

2 weeks ago

Baltimore, Maryland, United States Tuknik Government Services Full time
TGS Job ID 2465173 Tuknik Government Services , a Koniag Government Services company , is seeking a Technical Writer to support TGS and our government customer in Baltimore, MD. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The Headquarters client operations in Woodlawn, Maryland, and provides executive support to the Deputy Commissioner and Assistant Deputy Commissioner for all issues pertaining to the integration of the Office of Hearing Operations electronic disability initiatives into business processes. The mission of the Division of Information Technology Integration (DITI)is to deliver high-quality information technology strategies and services for the Office of Hearings Operations (OHO) that are consistent with SSA's systems architecture and procedures, and provide on-going, innovative office automation and data processing support that will allow each OHO component to champion citizen-centered results. Full time support is required for this task and consists of an eight-and-a-half-hour workday (half hour meal break included), Monday through Friday. The 6:00 a.m. - 6:00 p.m. flexible band is available, but a fixed shift of 8:00 a.m. - 4:30 p.m. or similar timeframe may be required for specific periods upon the government's request, within 5 business days (notice could be shorter in the case of an unexpected administrative need such as short turnarounds outside of our control, or senior leadership/executive requests/mandates). Individual schedules must be set in response to the needs of the government. Daily coverage until 6:00 p.m. may be required with advance notice within 5 business days (notice could be shorter if an unexpected administrative need exists). The position will be stationed at the Woodlawn, Maryland site. Travel to the E Street location and other SSA and OHO Headquarters locations may be required. Due to executives and managers mandated to report in office, support for this subtask is provided primarily onsite, to allow for maximum collaboration. The customer may approve intermittent telework days on a case-by-case basis, in accordance with SSA's telework procedures, including any updated telework procedures related to pandemics, emergencies, and catastrophic situations. The contractor may be required to report for duty during periods of inclement weather and other emergencies and may be asked to report to an alternative work location. If a contractor is required to report for duty, the COR, or an assigned alternative, will personally notify the contractor's program manager, or an assigned alternate. Essential Functions, Responsibilities & Duties may include, but are not limited to: The role is to support Information Technology (IT) technical documentation efforts, to include assisting in researching, collecting, and organizing information for preparation of various Information Technology (IT) materials, guidelines, and documentation. The contractor shall write and create this documentation with clarity and accuracy. Some of this documentation may require the contractor to walkthrough or test a process or system, or to work with other technicians to vet and finalize. This can include:
  • IT Administrative or Governance Correspondence: Creating, reviewing, vetting, and distributing policy or process documents, Executive talking points or ready-to-go Executive draft emails, or other internal administrative documentation (I.e., Controls) in support of branch or division level workloads. This work may require use and management of an intake process such as Outlook Mail, Microsoft Teams, or other IT Tools (e.g., Confluence, Jira).
  • Intake and Project Documentation: Reviewing control and document internal requests, action items, projects, processes, and procedures for work actions, knowledge sharing, and knowledge management within the organization. Ensuring all needed parties are involved, providing reminders and support, and confirming/communicating that overall actions are completed.
  • Formal Presentations: Preparing and delivering formal presentations, both in written and verbal formats, to communicate technical and non-technical information, updates, or documentation-related topics to internal teams, stakeholders, Executives, or external audiences. These presentations should be well-structured, visually engaging, and effectively convey complex technical concepts.
  • Training Materials: Developing training materials, such as training manuals or e-learning modules, to educate employees or customers about products or services. Developing training curriculums, by position, in conjunction with Subject Matter Experts.
  • Collaborate with Subject Matter Experts: Collaborating with subject matter experts (SMEs) to gather technical information and ensure accuracy in documentation.
  • Edit and Proofread: Reviewing and editing content created by other team members or departments to ensure quality and consistency.
  • Content Management: Managing a content repository or documentation system for easy access, retrieval, and version control.
  • Feedback Integration: Gathering feedback from users and stakeholders to continuously improve documentation and address common user challenges.
  • Data Flow Diagrams (DFDs): Reviewing and creating data flow diagrams to visually represent the flow of data within systems, processes, or software applications. These DFDs should be accurate, clear, and well-documented, aiding in understanding how data is processed and transferred.
  • Decision Tree Review and Creation: Analyzing existing decision trees and creating new ones, as needed, to illustrate complex decision-making processes or workflows. Decision trees should be easy to follow, with clear branching logic and well-defined outcomes, making them useful for users and stakeholders in making informed choices.
  • User Manuals and Documentation: Creating clear and concise user manuals, guides, and documentation for our products and services.
  • Application and API Documentation: Developing comprehensive application and API documentation to assist others to understand how to interact with our software or systems.
  • Release Notes: Producing release notes to inform users and stakeholders about product updates, bug fixes, and new features.
  • Online Help Systems: Building and maintaining online help systems that provide step-by-step guidance to users, often integrated into software applications.
  • Whitepapers and Case Studies: Researching and producing whitepapers and case studies to showcase the company's expertise and success stories.
  • Video Tutorials: Creating video tutorials or screencasts to complement written documentation and assist users in understanding complex processes.
  • Style Guides: Developing and maintaining style guides to ensure consistency in terminology, formatting, and writing style across all company documentation.
  • Compliance Documents: Writing compliance documents to ensure the company adheres to industry regulations and standards.
  • Knowledge Base Articles: Populating and updating a knowledge base with articles addressing common user queries and issues.
  • Quality Assurance Documentation: Creating quality assurance and testing documentation to support software testing and quality control processes.
  • Troubleshooting Guides: Producing troubleshooting guides to help users resolve common issues with products or services.
  • Content Updates: Regularly updating documentation to reflect changes in products, services, or industry standards.
  • Version History and Change Logs: Maintaining version history and change logs for documentation, allowing users to track updates and changes.
Education, Experience and Skills:
  • Associate degree in related field.
  • A bachelor's degree is preferred.
  • A minimum of three (3) years of experience in this area.
  • Experienced and skilled at providing technical support.
  • Experienced and skilled in documentation and technical writing.
  • Experience reporting information to management.
  • Strong analytical and problem-solving skills, communication skills, multitasking abilities, attention to detail, and proficiency in relevant software and equipment.
Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352Tuknik Government Services

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