Technical Writer

2 weeks ago

Baltimore, Maryland, United States Intralox Full time

Intralox, LLC is seeking a Technical Writer for the Technical Communications Team. This role involves the creation and editing of documentation for Intralox's ARB Equipment products. Candidates are expected to be self-managed, communicate proactively with stakeholders, and pay close attention to detail. The successful candidate is comfortable working in a fast-paced technical environment where processes and tools are continuously improving. This role will be based in Baltimore, Maryland.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businessesworldwide. Our global workforceof over 3,000 employees in 20+ countriesconsist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years.
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

Responsibilities:

  • Create and edit structured content using topic-based authoring skills that's high-quality, consistent, and re-usable.
  • Work with project managers to deliver documentation on schedule.
  • Research technologies, interview Subject Matter Experts (SMEs), and learn about products to effectively communicate that information to customers through the appropriate content.
  • Conduct peer reviews and provide feedback to other technical writers to ensure high-quality documentation.
  • Collect and analyze technical documents (drawings, schematics, etc.) for re-use.
  • Take and edit photos, illustrations, and other graphics as needed for technical content.
  • Ensure consistency and adherence to documentation standards and guidelines across all materials.

Requirements:

  • B.S. or B.A. from an accredited university or equivalent work experience.
  • Minimum of 3 years' combined experience with technical writing, proof reading, and editing.
  • Excellent written and verbal communication skills.
  • Experience with structured authoring or DITA XML.
  • Experience with component content management systems (CCMS). Strong ability to apply information architecture and content reuse principles.
  • A self-managed individual who thrives in fast changing environment, comfortable with ambiguity, easily builds win/win relationships with peers, and open to giving and receiving critical feedback.
  • Able to understand and describe electro-mechanical systems.
  • Able to be at Intralox offices located in Hanover, MD minimum of 2-days per week.

Desired Qualifications:

  • Bachelor's degree in Technical Communication, English, Computer Science, or a related field.
  • Experience in the material handling or warehouse industry.
  • Experience with image processing software.
Intralox's benefit program is a major part of an employee's total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.

The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.
The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans. Salary Range: $55,000 to $98,200.

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