Account Director

2 weeks ago

San Francisco CA, United States Erich & Kallman LLC Full time

Considering making an application for this job Check all the details in this job description, and then click on Apply.
E&K is a full service, independent creative agency based in San Francisco and Austin. We are committed to making work that people love for ambitious clients that believe in the power of advertising. And we are Ad Age’s Small Agency of the Year for 2024. Account Director Primary Job Responsibility
Serve as a senior account resource both internally and to senior-level clients. Beyond managing the usual day-to-day with the account group, the account director should also be a champion of the agency and be confident enough to have the tough conversations. They have a true handle on financials and constantly look for opportunities to expand the agency relationship with clients, and are able to think strategically as well as manage.
This role is based in E&K's San Francisco, CA office. Hybrid office schedule: 3 days per week in the office (T/W/TH) and 2 days per week working remotely (M/F).
Advise senior agency management on the status of the business, client relationships and specific opportunities or challenges.
Know when to own, when to delegate and when to manage up.
Write and critique high-level presentations and own the process with Account Supervisors and Strategy.
Excel in collaboration:
Work with Clients to advance their business needs and develop long-range communications and marketing plans. Develop rapport and productive relationship with key client IAT partners e.g. media agency, research firm, etc. Serve as client lead and champion of agency’s work:
Be an active listener (both internally and especially with clients), demonstrating real‑time problem solving (in tandem with Creative leadership).
Serve as active and centralized leader: help manage relationships across departments (Account, Strategy, Media, Production and Leadership).
Serve as a knowledgeable, steady hand to clients from the onset of a relationship
Oversee success tracking and monitoring.
Financial Health and Growth:
Understand how to help develop a client scope of work.
Monitor scope and identify and manage scope creep or opportunities for expansion.
Manage the account’s growth, profitability, and the value‑add relationship with the clients.
Responsible for the financial profitability and growth of the accounts they lead.
Manage/Mentor team members - identifying opportunities for growth, overall support, teaching moments and real‑time feedback.
Understand and teach mechanics of the creative process and how to get to the best work.
Uphold Account Management department as second best at everyone else’s job- become an expert on all aspects of agency departments.
Proven track record on social forward account management
Bachelor’s Degree preferred
8+ years’ experience in an account management role, preferably at creative agency
Proven ability to run a profitable account
Proficiency in Google Drive, Sheets, Slides, Docs, Calendar, Outlook, Powerpoint, Keynote and Slack

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