Account Management Senior Director

Building a Brand Starts with a Story
FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. Senior Account Director
supports FIRST's vision to be one of the world's most respected global brand experience agencies. This leadership role drives strategic growth, service excellence, and long-term partnership success across enterprise-level clients.
Acting as a senior advisor and trusted partner, the Senior Account Director collaborates with senior stakeholders to understand evolving business goals and translate them into impactful, insight-driven strategies that enhance brand engagement and deliver measurable results.
With strong commercial acumen, this individual is accountable for the financial health and sustainable growth of their portfolio, ensuring profitability through strategic foresight, value creation, and a deep understanding of client business dynamics.
who inspires confidence, fosters collaboration, and embodies the FIRST commitment to service excellence, partnership integrity, and forward-thinking brand experiences.
Lead the strategic direction, development, and overall success of account(s), working across global teams to drive results and innovative ideas
Responsible for developing and executing annual account plans, growth strategies, and client engagement initiatives
Develop and support executive-level reporting, data insights, and strategic planning, contributing to business reviews and leadership decision-making
Monitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth
Oversee contract lifecycle management, including scope changes, contract renewals, SOWs, Work Orders, addendums, and procurement interactions
Responsible for oversight of the scope of work and for the account achieving contract compliance and performance requirements (KPIs, SLAs, reports required); ensuring the account delivers on expectations and remains within the bounds of the contract
Support invoicing workflows, annual budgeting, and monthly reconciliation processes, including scalable services and travel and expenses, in collaboration with Account Operations
In collaboration with Business Analytics / Commercials, responsible for accurate and timely forecasting of contracted pipeline activity
Lead all new business opportunities within the account(s), from initial discovery through to proposal submission and contracting
Build and manage a pipeline of organic growth opportunities, identifying areas where FIRST can expand services and add strategic value
Lead cross-functional teams through the proposal/RFP process, from brief to solution design to final pitch, ensuring quality and alignment
This role is best suited to a candidate with 10+ years of experience in client services, account management, or program leadership within a global agency, brand experience, or events environment
Proven experience managing large-scale, global accounts with complex programs and multiple stakeholders
Strong commercial acumen with a track record of managing budgets, financial reporting, and contract negotiations
Strategic thinker with the ability to balance long-term vision and immediate priorities
Able to operate both at a high-level and within the details of operations, financials, and reporting
Proficiency with CRM and financial tools such as Salesforce and budget trackers
Strong ability to interpret data and reporting, synthesize insights, and craft a compelling narrative in collaboration with internal teams.
Willingness to travel as required
Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
Five Flexible Spending Accounts Options
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
United States Residents
This role is also eligible for an annual discretionary bonus.
All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.