Call Quality Analyst

2 weeks ago

Stamford CT, United States Insight Global Full time

Position: Call quality/ Reporting analyst Please make sure you read the following details carefully before making any applications. Length: 6 month ongoing contract Location: Hybrid- Stamford, CT (first 2-3 months on site) Pay Rate: $45/hr Must Haves: 3-7 years of customer service, call quality, or call center experience Experience transcribing and picking up certain key indicators/ information in calls Attention to detail Good communication & listening skills Organized Ability to create reports & presentations based off call information – proficiency in using and analyzing large data sets in excel and pivot tables. Ability to summarize findings Bachelors Degree Nice to Have: Telecommunication Experience Previous experience within a call center Day-to-Day: Insight Global is hiring for a Quality Call Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This call quality Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" to customers by incorporating the artificial intelligence tool. This call quality analyst will be listening and gathering context from customer calls with agents. xrczosw This Quality Call Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the "next best offer" and analyzing it against other data points gathered for the calls.

  • Call Quality Analyst

    4 weeks ago

    Stamford, CT, United States Insight Global Full time

    Position: Call quality/ Reporting analyst Length: 6 month ongoing contract Location: Hybrid- Stamford, CT (first 2-3 months on site) Pay Rate: $45/hr Must Haves: 3-7 years of customer service, call quality, or call center experience Experience transcribing and picking up certain key indicators/ information in calls Attention to detail Good communication &...

  • Call Quality Analyst

    3 weeks ago

    Stamford, United States Insight Global Full time

    Position: Call Quality/ Reporting AnalystLength: 1 year extending contractLocation: Hybrid- Stamford, CT (first 2-3 months on site 5 days a week)Pay Rate: $35/hr - $45/hrMust Haves:3-7 years of customer service, call quality, or call center experienceExperience transcribing and picking up certain key indicators/ information in callsAttention to detailGood...

  • Call Quality Analyst

    3 weeks ago

    Stamford, United States Insight Global Full time

    Position: Call Quality/ Reporting AnalystLength: 1 year extending contractLocation: Hybrid- Stamford, CT (first 2-3 months on site 5 days a week)Pay Rate: $35/hr - $45/hrMust Haves:3-7 years of customer service, call quality, or call center experienceExperience transcribing and picking up certain key indicators/ information in callsAttention to detailGood...

  • Call Quality Analyst

    4 weeks ago

    Stamford, United States Insight Global Full time

    Position: Call quality/ Reporting analystLength: 6 month ongoing contractLocation: Hybrid- Stamford, CT (first 2-3 months on site)Pay Rate: $45/hrMust Haves:3-7 years of customer service, call quality, or call center experienceExperience transcribing and picking up certain key indicators/ information in callsAttention to detailGood communication & listening...

  • Call Quality Analyst

    3 weeks ago

    Stamford, United States Insight Global Full time

    Position: Call quality/ Reporting analystLength: 6 month ongoing contractLocation: Hybrid- Stamford, CT (first 2-3 months on site)Pay Rate: $45/hrMust Haves:3-7 years of customer service, call quality, or call center experienceExperience transcribing and picking up certain key indicators/ information in callsAttention to detailGood communication & listening...

  • Quality Analyst

    3 weeks ago

    Stamford, CT, United States Insight Global Full time

    Position: Call Quality/ Reporting Analyst Length: 1 year extending contract Location: Hybrid- Stamford, CT (first 2-3 months on site 5 days a week) Pay Rate: $35/hr - $45/hr Must Haves: ~3-7 years of customer service, call quality, or call center experience ~ Experience transcribing and picking up certain key indicators/ information in calls ~...

  • Customer Experience/Call Center Representative

    7 days ago

    Stamford, CT, United States American Unit, Inc Full time

    Customer Experience Analyst Stamford, CT – 06902 (Onsite role)3 Months – Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. Job Description We're looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their...

  • Senior System QA Analyst

    4 weeks ago

    Stamford, CT, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Senior System QA Analyst . This is a 06+ Months Contract opportunity with long-term potential and is located in Stamford , CT (Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID:25-92611 Pay Range: $53 - $55/hour. Employee benefits include, but are not limited to, health insurance...

  • Customer Experience/Call Center Representative

    3 weeks ago

    Stamford, CT, United States American Unit, Inc Full time

    Customer Experience Analyst Stamford, CT – 06902 (Onsite role) 3 Months – Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. We’re looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their findings and...

  • IT Support Analyst Onsite + On-Call Tech Lead

    4 weeks ago

    Stamford, United States P2P Full time

    A leading digital asset investment firm is seeking a Level 2 Help Desk Analyst located in Stamford, CT. The ideal candidate has 3+ years of IT experience, excels at problem-solving, and has strong communication skills. This role will involve providing frontline technology support and ensuring employees have the necessary tools. The candidate must be...