Call Quality Analyst
4 weeks ago
Position: Call Quality/ Reporting AnalystLength: 1 year extending contractLocation: Hybrid- Stamford, CT (first 2-3 months on site 5 days a week)Pay Rate: $35/hr - $45/hrMust Haves:3-7 years of customer service, call quality, or call center experienceExperience transcribing and picking up certain key indicators/ information in callsAttention to detailGood communication & listening skillsOrganizedAbility to create reports & presentations based off call information – proficiency in using and analyzing large data sets in excel and pivot tables. Ability to summarize findingsBachelors DegreeNice to Have:Telecommunication ExperiencePrevious experience within a call centerDay-to-Day:Insight Global is hiring for a Quality Call Analyst for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This call quality Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" to customers by incorporating the artificial intelligence tool. This call quality analyst will be listening and gathering context from customer calls with agents. This Quality Call Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the "next best offer" and analyzing it against other data points gathered for the calls.
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Call Quality Analyst
3 weeks ago
Stamford, United States Insight Global Full timePosition: Call Quality/ Reporting AnalystLength: 1 year extending contractLocation: Hybrid- Stamford, CT (first 2-3 months on site 5 days a week)Pay Rate: $35/hr - $45/hrMust Haves:3-7 years of customer service, call quality, or call center experienceExperience transcribing and picking up certain key indicators/ information in callsAttention to detailGood...
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Call Quality Analyst
4 weeks ago
Stamford, United States Insight Global Full timePosition: Call quality/ Reporting analystLength: 6 month ongoing contractLocation: Hybrid- Stamford, CT (first 2-3 months on site)Pay Rate: $45/hrMust Haves:3-7 years of customer service, call quality, or call center experienceExperience transcribing and picking up certain key indicators/ information in callsAttention to detailGood communication & listening...
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Call Quality Analyst
4 weeks ago
Stamford, United States Insight Global Full timePosition: Call quality/ Reporting analystLength: 6 month ongoing contractLocation: Hybrid- Stamford, CT (first 2-3 months on site)Pay Rate: $45/hrMust Haves:3-7 years of customer service, call quality, or call center experienceExperience transcribing and picking up certain key indicators/ information in callsAttention to detailGood communication & listening...
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Call Quality Analyst
3 weeks ago
Stamford, CT, United States Insight Global Full timePosition: Call quality/ Reporting analyst Please make sure you read the following details carefully before making any applications. Length: 6 month ongoing contract Location: Hybrid- Stamford, CT (first 2-3 months on site) Pay Rate: $45/hr Must Haves: 3-7 years of customer service, call quality, or call center experience Experience transcribing and picking...
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Call Quality Analyst
4 weeks ago
Stamford, CT, United States Insight Global Full timePosition: Call quality/ Reporting analyst Length: 6 month ongoing contract Location: Hybrid- Stamford, CT (first 2-3 months on site) Pay Rate: $45/hr Must Haves: 3-7 years of customer service, call quality, or call center experience Experience transcribing and picking up certain key indicators/ information in calls Attention to detail Good communication &...
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Quality Analyst
4 weeks ago
Stamford, CT, United States Insight Global Full timePosition: Call Quality/ Reporting Analyst Length: 1 year extending contract Location: Hybrid- Stamford, CT (first 2-3 months on site 5 days a week) Pay Rate: $35/hr - $45/hr Must Haves: ~3-7 years of customer service, call quality, or call center experience ~ Experience transcribing and picking up certain key indicators/ information in calls ~...
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IT Support Analyst Onsite + On-Call Tech Lead
4 weeks ago
Stamford, United States P2P Full timeA leading digital asset investment firm is seeking a Level 2 Help Desk Analyst located in Stamford, CT. The ideal candidate has 3+ years of IT experience, excels at problem-solving, and has strong communication skills. This role will involve providing frontline technology support and ensuring employees have the necessary tools. The candidate must be...
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Senior Quality Assurance Analyst
7 days ago
Stamford, CT, United States MillerKnoll Full timeWhy join us? Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values,...
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Senior Quality Assurance Analyst
2 weeks ago
Stamford, CT, United States MillerKnoll Full timeWhy join us? Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values,...
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Stamford, United States American Unit, Inc Full timeCustomer Experience Analyst Stamford, CT – 06902 (Onsite role)3 Months – Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer.Job DescriptionWe’re looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their...
