Customer Experience/Call Center Representative
4 weeks ago
Customer Experience Analyst Stamford, CT – 06902 (Onsite role)
3 Months – Contract to FTE role
Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer.
We’re looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their findings and insights. Your work will help improve both customer and agent experiences and support teams' training of AI tools.
3–5 years of experience in customer service, customer success, retention, or call-center-related roles
~ Excellent attention to detail with strong note-taking and documentation habits
~ proficient in Excel, PowerPoint, and Word.
~ 1+ years of experience creating data visualizations in Excel.
~ Familiarity with Large Language Models (LLMs) or machine learning concepts.
Listen to recorded customer calls and capture important details (about 80% of the role)
Identify customer pain points, trends, and opportunities to improve the experience
Organize call data and maintain accuracy trackers to monitor AI model performance
Document findings clearly through summaries, reports, or simple Excel/PowerPoint visuals
Spot patterns in customer conversations and flag issues that need attention
Share insights in a clear, concise way that helps drive improvements
Support a team culture based on communication, accountability, and continuous learning
Listening to and analyzing customer interactions, documenting key patterns.
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Stamford, CT, United States American Unit Full timeCustomer Experience/Call Center Representative (W2) Stamford, CT 06902 (Onsite role) 3 Months Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. Job Description Were looking for a collaborative, detail?oriented individual to listen to customer calls, identify pain points, and clearly...
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Stamford, CT, United States American Unit Full timeCustomer Experience/Call Center Representative (W2) Stamford, CT 06902 (Onsite role) 3 Months Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. Job Description Were looking for a collaborative, detail?oriented individual to listen to customer calls, identify pain points, and clearly...
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