Customer Experience/Call Center Representative
1 week ago
Customer Experience Analyst Stamford, CT – 06902 (Onsite role)3 Months – Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. Job Description We're looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their findings and insights. Your work will help improve both customer and agent experiences and support teams' training of AI tools. Must-Have Qualifications 3–5 years of experience in customer service, customer success, retention, or call-center-related roles Strong communication skills, both written and verbal Excellent attention to detail with strong note-taking and documentation habits Ability to listen actively and capture key information accurately Strong teamwork and communication skills with the ability to clearly present findings; proficient in Excel, PowerPoint, and Word. Organized, reliable, and analytical—able to spot patterns, solve problems, adapt to changing priorities, and embrace continuous improvement. Nice-to-Have Skills Experience in the telecommunications industry. 1+ years of experience creating data visualizations in Excel. Familiarity with Large Language Models (LLMs) or machine learning concepts. Key Responsibilities Listen to recorded customer calls and capture important details (about 80% of the role) Identify customer pain points, trends, and opportunities to improve the experience Organize call data and maintain accuracy trackers to monitor AI model performance Document findings clearly through summaries, reports, or simple Excel/PowerPoint visuals Spot patterns in customer conversations and flag issues that need attention Work closely with cross-functional teams, including analysts and AI specialists, and developers Share insights in a clear, concise way that helps drive improvements Support a team culture based on communication, accountability, and continuous learning Approximate breakdown: 80%: Listening to and analyzing customer interactions, documenting key patterns. 20%: Collaboration and communication with cross-functional teams.
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Customer Experience/Call Center Representative
3 weeks ago
Stamford, CT, United States American Unit, Inc Full timeCustomer Experience Analyst Stamford, CT – 06902 (Onsite role) 3 Months – Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. We’re looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their findings and...
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Stamford, United States American Unit Full timeCustomer Experience/Call Center Representative (W2) Stamford, CT 06902 (Onsite role) 3 Months Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. Job Description Were looking for a collaborative, detail?oriented individual to listen to customer calls, identify pain points, and clearly...
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Stamford, CT, United States American Unit Full timeCustomer Experience/Call Center Representative (W2) Stamford, CT 06902 (Onsite role) 3 Months Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. Job Description Were looking for a collaborative, detail?oriented individual to listen to customer calls, identify pain points, and clearly...
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Stamford, CT, United States American Unit Full timeCustomer Experience/Call Center Representative (W2) Stamford, CT 06902 (Onsite role) 3 Months Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. Job Description Were looking for a collaborative, detail?oriented individual to listen to customer calls, identify pain points, and clearly...
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Stamford, CT, United States American Unit Full timeCustomer Experience/Call Center Representative (W2) Stamford, CT 06902 (Onsite role) 3 Months Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. Job Description Were looking for a collaborative, detail?oriented individual to listen to customer calls, identify pain points, and clearly...
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Customer Experience/Call Center Representative
3 weeks ago
Stamford, United States American Unit, Inc Full timeCustomer Experience Analyst Stamford, CT – 06902 (Onsite role)3 Months – Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer.Job DescriptionWe’re looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their...
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Stamford, United States American Unit, Inc Full timeCustomer Experience Analyst Stamford, CT – 06902 (Onsite role)3 Months – Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer.Job DescriptionWe’re looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their...
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Stamford, CT, United States American Unit Full timeCustomer Experience Analyst Stamford, CT - 06902 (Onsite role)3 Months - Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer.Job DescriptionWe're looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their findings and...
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Stamford, CT, United States American Unit Full timeCustomer Experience Analyst Stamford, CT - 06902 (Onsite role)3 Months - Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer.Job DescriptionWe're looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their findings and...
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Call Center Agent
2 weeks ago
Stamford, CT, United States ORTHOPAEDIC & NEUROSURGERY SPECIALISTS P.C. Full timeWho we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate...
