Merchant Operations Manager

3 weeks ago


Miami, Florida, United States SEAMLESSCHEX Full time

Merchant Operations Manager

Location: Hybrid / Miami, FL

Type: Full-Time

About SEAMLESSCHEX

SEAMLESSCHEX is a leading digital payment platform that enables businesses to process fast, secure Credit Card, ACH and eCheck payments . We streamline payments while ensuring seamless onboarding and compliance for merchants. As we expand, we're looking for a Merchant Operations Manager to coordinate merchant approvals, implementation, and lifecycle management by working closely with underwriting, risk, and sales teams .

About the Role

As a Merchant Operations Manager , you will oversee the end-to-end onboarding and implementation proces s, ensuring that merchants move efficiently from application to activation . This role is a key liaison between underwriting, risk, and sales , ensuring all pending items are addressed, approvals are streamlined, and merchants are onboarded smoothly. Additionally, you will s upport the sales team by providing updates on merchant approvals, resolving onboarding roadblocks, and ensuring a seamless transition from signed deal to live processing.

What You'll Do

Merchant Onboarding & Implementation

  • Manage the entire merchant lifecycle from application submission to approval, setup, and go-live .
  • Track and follow up on pending items , ensuring all necessary documents and information are collected promptly.
  • Facilitate a smooth transition from underwriting approval to full merchant activation .

Liaison Between Underwriting, Risk & Sales

  • Act as the central point of contact between underwriting, risk, and sales teams to move merchants efficiently through the approval process .
  • Ensure underwriting has all necessary details to process approvals without delays.
  • Provide timely updates to the sales team on merchant approval status, pending items, and next steps .

Sales & Merchant Support

  • Support the sales team by ensuring a seamless handoff from merchant sign-up to underwriting and onboarding .
  • Address merchant inquiries related to onboarding, approval status, and implementation steps .
  • Work closely with merchants to guide them through setup, compliance requirements, and platform configuration .

Process Optimization & Reporting

  • Maintain real-time tracking of merchant applications , pending approvals, and follow-ups.
  • Improve communication channels and workflows to reduce onboarding delays.
  • Provide insights and reporting to optimize the merchant activation process .

Requirements

3+ years experience in merchant operations, underwriting coordination, or payment processing .

Strong understanding of ACH, eCheck processing, underwriting workflows, and compliance requirements .

Highly organized with the ability to track multiple merchant applications and pending items.

Excellent communication skills to liaise between underwriting, risk, sales, and support teams .

Experience working with CRM systems, merchant applications, and payment processing platforms .

Why Join SEAMLESSCHEX ?

Play a vital role in merchant operations at a fast-growing fintech company.

Work cross-functionally with underwriting, risk, and sales teams to improve efficiency.

Help streamline merchant onboarding and create a seamless approval process.

Competitive salary + benefits + remote flexibility.

Interested? Apply today and help us shape the future of merchant payments at SEAMLESSCHEX



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