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Scheduling Coordinator

1 month ago

Bismarck ND United States Missouri Slope Full time
WORK HOURS:

40 hours/week (Full-time) with some on-call rotation times.

RESPONSIBLE TO:

Director of Missouri Slope at Home

PRIMARY JOB FUNCTION:

Enter all new employees and clients into Missouri Slope at Home's software system, schedule all staff with assigned clients in their homes based on client contracts. To provide administrative support for the At Home program, serve as first point of contact for all visitors, potential clients and other guests. To provide administrative support to the Service Manager and Director in an efficient and professional manner. Respond to all incoming phone calls. To prepare various correspondence and documents using Microsoft office, Outlook and data base software. Participate in meal delivery, to share on-call duties and provide fill-in services as needed.

QUALIFICATIONS:

Applicant must be 18 years of age or older

Education: Must have a high school diploma, or equivalent.
At least one year of experience as a scheduler, administrative support person, or in a health related field.
Attention to detail and excellent organization skills: ability to speak in front of small groups and facilitate discussion.
Able to work independently and as a team member. Preference will be given to individuals who have experience working with older persons as a Personal Care Attendant (PCA) or CNA (Certified Nurse Aide).
Must meet or obtain competency standards for a QSP in North Dakota.
Active Driver's License with a clean record and an automotive insurance is required.

KNOWLEDGE, SKILLS & ABILITIES:

Possess excellent verbal, writing, and organization skills and able to effectively work and communicate with a wide range of individuals from all socio-economic groups, including geriatric persons, people with special needs, and those in need of memory care support.
Able to work with minimal supervision and effectively manage workflow.
Ability to make independent decisions when circumstances warrant such action. Must have visual acuity sufficient for close paperwork and frequent viewing of computer monitor.
Able to perform all PCA/QSP duties.
Able to communicate through the use of technology.
Computer literacy and experience with Microsoft Office, Outlook, and electronic records.

ESSENTIAL JOB FUNCTIONS:

Responding to incoming calls and greet visitors, assist with any questions and be able to direct them to the appropriate person.
Maintain an up to date list of At Home personnel and staff.
Retrieve and sort at Home mail; forward any general box emails to appropriate staff.
Responsible for inventory and notifying appropriate personnel.
Enter all lead calls and forward information to Service Manager.
Enter all new clients per Service Manager and coordinate schedules for clients/staff Reassign staff/clients when the need arises and fill in hours as needed and appropriate.
Notify Service Manager with any additional staffing needs.
Provide feedback on annual evaluations for at Home staff regarding adhering to schedules.
Create an maintain hard copy of clients, and complete all filing as necessary.
Relay all service connected calls to service manager or Director.
Able train staff and trouble shoot situations on data management app.
Service Providing:

Ensuring the basic client benefits are installed and/or available. These include but are not limited to; coordination and referral as needed, health and wellness checks, transportation, companionship, respite and other elected services such as personal care, housekeeping, emergency response services, and meals.

Safety calls/checks:

Ensure each client is contacted at their predetermined time. Identify any "out of the ordinary" indicators, and determine if client remains status quo. Respond appropriately in the event something is off.

Companion Services / Personal Care / Housekeeping / Transportation service:

Arrange for and or fill in when necessary all home services or provides socialization to aging individuals who live alone on a predetermined schedule.

OTHER JOB FUNCTIONS:

Meals

Scheduling Coordinator will provide information regarding meal delivery and take orders for meals from new clients.

Personal Care:

Scheduling Coordinator will arrange for or provide personal care/activities of daily living (ADL's) for clients who elect this service, and ensures that the client has the appropriate products available for personal care. Assigns or is responsible for any ADL needs for clients as needed.

Housekeeping/Homemaker Service:

Scheduling Coordinator will arrange for or provide housekeeping home maker service (housework, laundry, etc.) for clients who elect this service. Ensures that the client has the appropriate products available to properly clean.

Transportation:

Scheduling Coordinator may provide transportation for clients and or participate in the driving rotation for meal delivery routes.

PHYSICAL DEMANDS:

The Scheduling Coordinator/Admin Assist will frequently be required to sit at a computer, stand and use all motor functions to tend to client needs. This includes the ability to reach, stoop, kneel, bend, squat, crouch, or crawl, and speak the English language. Is able to complete all tasks of a Personal Care Attendant (QSP) when necessary fill in is required. The Service Coordinator will be required to perform physical work, including lifting up to 25 pounds regularly and up to 50 pounds occasionally, has ability for standing for periods of time, climb a ladder, is comfortable with short heights, pushing, pulling, lifting, walking, and bending. Must be comfortable driving a client in personal or company owned vehicle.

WORK CONDITIONS:

The Scheduling Coordinator/Admin Assist will execute duties primarily in the office setting in a sedentary position, and at times will work in a client's home setting. Able to travel to client's homes, and sometimes accompany/drive clients outside the home. May work near clients, often will wear protective or safety attire, such as gloves and mask. There may be some exposure to some hazardous materials including bloodborne pathogens or household chemicals which requires knowledge of basic chemical safety/infection prevention. Work could involve exposure to plants, animals, dust, and other allergens within the environment.

To apply, submit a Missouri Slope employment application at the front office or apply online at www.missourislope.com.

Application Deadline: Open until filled

Missouri Slope is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour