Director, Market Access Operations
2 months ago
DescriptionAbout Pacira Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing solutions that address unmet medical needs and improve clinical results. Why work with us? Rarely do you have an opportunity to do work that really matters. What drives us is our mission. What makes us successful are our people. At Pacira, you are part of an inclusive culture that fosters collaboration, growth, and innovative thinking - a place where you can make an impact and help change the standard of care in non-opioid pain management. Be part of our movement, let’s pursue excellence together. Summary:The Director, Market Access Operations will be responsible for implementing and managing a customer service/reimbursement hub and specialty pharmacy for providers and patients. This position will be the subject matter expert for HUB services for all Pacira products and will collaboratively navigate the healthcare system to facilitate access to information, support, treatment, and services.Essential Duties & Responsibilities:The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned.Implement and manage a reimbursement/access hub to provide appropriate access services to health care prescribers/offices and patients, including the development and management of performance metricsManage access-related programs (e.g., charitable access, financial assistance)Collaborate with the Market Access Ops team to lead initiatives and/or vendors, driving progress towards program goalsPartner with cross-functional teams, supporting the Senior Director in developing program enhancements to optimize HUB support servicesContribute to the development & maintenance of program materials, including SOPs, work instructions, and training resourcesOversee & deliver internal training by developing & maintaining comprehensive training materials in collaboration with the Learning & Development teamSupport field team members with HUB services education, onboarding, and training for HCP customersProvide daily support to the Market Access & HUB operations teams to complete case escalation and ensure effective communication to internal & external customersWork closely and collaboratively with other commercial team members to meet common business objectivesSupervisory Responsibilities:None.Interaction:This position will work closely with internal departments, such as Marketing, Learning & Development, Field Sales, Market Access, Strategic Accounts, Medical Affairs, and with external consultants. Education and Experience:Bachelor’s Degree required5-7 years working in access and distribution for a biotech or pharmaceutical company5-7 years managing external access partner relationshipsTrack record of operational excellenceExperience in access for a medical benefit and/or physician administered product required, as well as pharmacy benefit preferredExperience in market access for a product launch requiredQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills, and Abilities:Enjoys working in a fast-paced, small-company environmentHigh levels of organization, attention to detail, and accuracyProactively identifies issues and identifies solutionsActs with urgency and passion, and enjoys helping othersExceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skillsInterest in infrastructure technology trends and application of technology to improve end user’s experience.Ability to execute assignments within established timeframes and quality standards, while responding to immediate needsPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Benefits: Medical, Prescription, Dental, Vision CoverageFlexible Spending Account & Health Savings Account with Company matchEmployee Assistance ProgramMental Health ResourcesDisability CoverageLife insuranceCritical Illness and Accident InsuranceLegal and Identity Theft ProtectionPet InsuranceFertility and Maternity Assistance401(k) with company matchFlexible Time Off (FTO) and 11 paid holidaysPaid Parental LeaveEEO Statement:
Pacira is proud to be an Equal Opportunity Employer and does not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), veteran status, disability or genetic information, or any other characteristic protected under applicable federal, state, or local law.
At Pacira we are committed to intentionally cultivating a culture of inclusion where all feel welcomed and valued for their background, perspectives, and experiences. We hold one another accountable to promote trust and transparency in support of our communities and collective purpose.
Agency Disclaimer:
Pacira Biosciences, Inc. (Hereafter, Pacira) does not accept unsolicited resumes from recruiters or employment agencies in response to the Pacira Careers page or a Pacira social media post. Pacira will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited resumes. Pacira explicitly reserves the right to hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Pacira.
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