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Financial Aid Processor

2 months ago

Baltimore MD United States Towson University Full time
Responsibilities and Duties
  • Collect and process aid application documentation required by the Department of Education. Review aid applications for completion, signatures, admission and enrollment. Resolve federal aid application eligibility problem "C Flags" including citizenship status and Selective Service registration.Answer students and parents' aid questions via email, phone, and at our front desk. Processors must provide quality customer service, professional and articulate correspondence, and accurate guidance based on TU aid policies and federal and state regulations. Processors must also apply problem solving skills to identify and request the appropriate documentation needed to fulfill all financial aid application and aid program requirements. Scan incoming documentation into ImageNow and index documentation to file electronically.Interact with other departments to facilitate the processing of financial aid and to assist students with other concerns.Additional duties specified based on office need.


Qualifications and Skills
  • High school diploma or equivalent.Two years of experience providing administrative support.Knowledge of Microsoft Office.Excellent customer service skills.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Jul 24, 2024