![Genuine Parts Company](https://media.trabajo.org/img/noimg.jpg)
Call Center Customer Service Manager
2 months ago
Job Description
The Call Center Customer Service Manager will manage and work with a team of Call Center Representatives. This manager will work directly with the Customer Service Representative on scheduling, attendance and ongoing workflow for the department. Manager will communicate regularly with the Director of Customer Service along with other departments within the Balkamp organization, DC Service Centers - managers and staff. This position will be involved in all facets of Customer Service, requiring an excellent ability to develop and maintain strong vendor and customer relationships. Equally important will be strong internal communication and collaboration skills.
Responsibilities
- Report and communicate effectively across the organization.
- Effectively manage customer issues, working directly with suppliers and/or other departments as necessary to resolve problems.
- Provide ongoing feedback to Customer Service Representatives regarding performance (both positive and negative).
- Identify communication gaps and effectively work to eliminate them by monitoring phone and e-mails in Que.
- Move Customer Service Representatives according to workloads within ques by creating reports to monitor and creating changes where needed.
- Assist with calls/customers as needed.
- Manage Customer Service Representative Schedule's on a daily basis for arrival, breaks, lunch and departure as well as vacation and personal time usage.
- Identify and execute on process improvement plans to continually enhance top levels and efficiencies of the Customer Service Department.
- Efficiently work and manage assigned project tasks to meet established objectives.
- Regularly work with other departments, experts, vendors, customers, etc., both internal and external to the company, as necessary.
- Escalate issues appropriately with respect to business impact.
- Display patience with vendors and/or customers who make demands.
- Listen non-defensively and be open to constructive criticism ask questions to clarify concerns.
- Confront difficult situations maintains objectivity and keeps emotions under control in stressful situations.
- Create a clear definition of work to be delivered ensure that delivery meets the given timeframe.
- Maintain files on each representative pertaining to attendance, production and reviews.
- Maintain open lines of communication to help foster a partnership.
- All other duties assigned by the Director of Customer Service. Qualifications:
- Degree in Business preferred, or 5+ years of equivalent experience required working various business functions.
- Minimum 2 years' experience required working in a client relationship management role experience in automotive aftermarket preferred.
- Strong analytical ability.
- Ability to multi-task and manage multiple priorities in a deadline driven environment while remaining organized.
- Must be self-motivated and detail oriented. * Independent judgement is required to plan, prioritize, organize and accomplish diversified work objectives.
- Excellent verbal and written communication skills. * Excellent external and internal customer service skills.
- Strong organizational and time management skills.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
We have other current jobs related to this field that you can find below
-
Customer Service Call Center Representative
4 weeks ago
San Antonio, TX, United States Conduent State & Local Solutions, Inc Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Call Center Representative
2 months ago
Plainfield, United States hendrickstherapy Full timeJob DescriptionJob DescriptionOur mission at Hendricks Therapy is to provide outpatient mental health services to those who place their trust in us. We will provide acceptance and compassion, recognizing that each person deserves respect and understanding as they journey toward good mental health. We will strive to empower, challenge, educate, and support...
-
Call Center Representative
1 month ago
Plainfield, United States Hendricks Therapy Full timeOur mission at Hendricks Therapy is to provide outpatient mental health services to those who place their trust in us. We will provide acceptance and compassion, recognizing that each person deserves respect and understanding as they journey toward good mental health. We will strive to empower, challenge, educate, and support individuals, families, and the...
-
Customer Service Call Center
4 weeks ago
Winthrop, ME, United States Performance Foodservice Full timeJob Description:Position is in-office located in Augusta, Maine.Schedule:Sunday 10a-5pMonday - Thursday 8a-5p$17.50-$19.00 dependent on experienceWe are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We Deliver...
-
Customer Service Representative
1 month ago
Colorado Springs, CO, United States Northeast Healthcare Recruitment, Inc. Full timeWe are seeking a full time Call Center Customer ServiceRepresentative to join our team in Colorado Springs, CO. The ideal candidatewill have experience in a fast-paced inbound and scheduling environment. Inthis role, you will handle inbound phone calls for our extensive network ofdental offices and schedule new patient appointments for both general...
-
Remote Intake Call Center
1 month ago
Plainfield, United States Garces, Grabler &Lebrocq Full timeJob DescriptionJob DescriptionSalary: $18-22KWe seek a Remote Intake Call Center Agent in Plainfield, NJ, to play a pivotal role in the firm's client acquisition and Intake team by providing administrative support to intake leads for new and prospective clients. The Intake Call Center Agent determines client eligibility and will make referrals to other...
-
Customer Service Representative
3 weeks ago
Plainfield, United States Crash Champions Full time**Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...
-
Customer Care Specialist
2 months ago
Gallatin, TN, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time off package Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource...
-
Crisis Call Center Assistant Manager
3 weeks ago
Goshen, IN, United States Mental Health Association Full timeTitle: Crisis Call Center Assistant Program Manager Reports to: Crisis Call Center Program Manager Under the direction of the Crisis Call Center Program Manager, assist with the oversight of the functioning of the Crisis Call Center. In the absence of the Crisis Call Center Program Manager, the Assistant Manager serves as the on-site supervisor. Crisis Call...
-
Customer Service Specialist
1 month ago
Plainfield, United States Genuine Parts Company Full timeJob Description To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions....
-
Insurance Customer Service Representative
2 months ago
Plainfield, United States Southwest Insurance Center Full timeJob DescriptionJob DescriptionInsurance Agency, Part Time (Plainfield) Insurance agency is looking for a part time associate 20-30 hrs. Weekly Flexible hours.Communicating with clients: Employee will interact with customers via phone, email, or in person to provide assistance with their insurance needs.Processing policy changes: They help customers with...
-
Call Center
3 weeks ago
United States Magellan Health Full timeFirst level of support providing telephonic and chat support to participants through the delivery of triage, assessment, consultation, education, referrals, and non-medical counseling. Provides consultation and linking to resources to restore healthy and productive functioning and increase resiliency. When contractually required, provides support to...
-
Manchester, NH, United States Solution Health Full timeCome work at the best place to give and receive care! Job Description: This is an ONSITE position.The Elliot Call Center is a 24 hour a day, 7 day a week department. Note: This is not an IT based role. This is an administrative Management role to oversee the Call Center staff. About the JobThe Communications Manager coordinates and manages all aspects of...
-
Customer Service Specialist
1 month ago
Plainfield, United States Genuine Parts Company Full timeJob Description: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions....
-
Customer Service Representative
3 months ago
Plainfield, United States Guest Worldwide Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * Plainfield, Indiana * Sales * R2203 Sysco Guest Supply, LLC ** Share Job** ** Job Description** **Company:** US2160 Sysco Guest Supply, LLC**Zip Code:** 46168**Minimum Level of Education:** High School or Equivalent**Minimum Years of Experience:** 1 Year**Employment Type:** Full Time**Travel...
-
Manager of Call Center Quality and Compliance
4 weeks ago
New York, NY, United States MetroPlusHealth Full timeEmpower. Unite. Care.MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.About NYC Health + HospitalsMetroPlusHealth provides the highest...
-
Call Center Navigator, Federal Service Center
3 weeks ago
United States Magellan Health Full timeFacilitates workflows by supporting Federal Service Center teams with administrative care coordination and support. Locates required services for participants, arranges access to services, and supports communication with providers. Provides non-clinical support to workflows involving information and referral, case management, utilization management, and...
-
Customer Service Representative
3 days ago
South Plainfield, United States Addison Group Full timeJob Title: Customer Service Representative Hours: 8 am - 4:30 pm, Monday-Friday, fully onsite Compensation: $20+ Location: South Plainfield, NJ 3-6 month contract Job Requirements: Year(s) of Experience: 2+ years of Customer service experience out of a product-based environment (Open to call center experience with A-Z assistance) Education: HS...
-
Customer Service Representative
3 weeks ago
South Plainfield, United States Addison Group Full timeJob Title: Customer Service Representative Location: South Plainfield, NJ Pay: $19-23/hr Job Description: The Customer Service Representative/Sales Liaison will provide exceptional customer service by communicating with customers and/or sales staff and following through on every aspect of the order process. Key Responsibilities: Receive customer orders,...
-
Customer Service Representative
3 weeks ago
South Plainfield, United States Addison Group Full timeJob Title: Customer Service Representative Location: South Plainfield, NJ Pay: $20+ Job Description: The Customer Service Representative/Sales Liaison will provide exceptional customer service by communicating with customers and/or sales staff and following through on every aspect of the order process. Key Responsibilities: Receive customer orders,...