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Crisis Call Center Assistant Manager

1 month ago

Goshen IN, United States Mental Health Association Full time

Title: Crisis Call Center Assistant Program Manager
Reports to: Crisis Call Center Program Manager
Under the direction of the Crisis Call Center Program Manager, assist with the oversight of the functioning of the Crisis Call Center.
In the absence of the Crisis Call Center Program Manager, the Assistant Manager serves as the on-site supervisor. Crisis Call Center Assistant Manager provides direct clinical and administrative supervision to Crisis Call Center Clinical Counselor and Counselor. Also responsible for overseeing the delivery of Text 4 Teens services and After-Hours Emergency Housing program.
Perform duties while actively promoting an environment consistent with MHA's Cultural Equity Policy and WELCOME Orange.
Supervise and provide clinical supervision to counselors and clinical counselors when needed.
Review staff audio to ensure staff are performing to clinical standards set by Call Center.
Oversee Text4Teen program (T4T), which includes monitoring the T4T tracker to ensure it is completed correctly and staff are trained on the T4T program.
Complete probationary (3 month) and annual (1 year) evaluations for staff being supervised.
Onboard and train new staff hired for CCC.
Create trainings to help improve staff clinical skills.
Work with Program Manager to develop and ensure efficient dissemination of all core training requirements, policy and program changes and assist with implementation of new programs.
Ensure compliance of staff, per diem and volunteers/interns during your shift to ensure program standards, policies, procedures and guidelines are followed.
Maintain responsibility for meeting service levels and maintaining efficient operations during assigned shift.
Ensures HIPAA laws and MHA confidentiality policies are followed.
The duties outlined above are intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW) OR Licensed Mental Health Counselor (LMHC) with commensurate clinical training and experience.
Copy of NYS license to practice (LCSW, LMSW or LMHC) and current registration required by date of hire.
instructions/assistance for securing NPI number will be provided if needed.
Three years-experience with the practice of assessment and/or psychotherapy, crisis management, intervention.
Superior supervisory skills as evidenced by being organized, self-motivated, effective time management and can coordinate multiple tasks simultaneously.
Bilingual Spanish/English preferred.
Knowledge of human service resources, that include, but are not limited to mental health, substance use, physical disabilities, physical health and developmental disability resources in Orange County, New York.
Ability to adapt and be flexible to changes in protocol and program needs.
Proficiency in Excel and Microsoft Word required.
Experience with Electronic Health Record Program(s) required (preferably Footholds).
Monday through Friday.
Schedule may require irregular work hours due to the nature of operating 24 hours/7 days a week Crisis Call Center and it is expected that you will work the holiday if it falls on your assigned shift.
40 hours of mandatory introductory Crisis Call Center training required.
MHA), is a private, not-for-profit organization seeking to promote the mental health and emotional well-being of Orange County residents. Under the leadership of a voluntary Board of Directors, MHA's staff members, consultants and volunteers provide free mental health and safety net services to Orange County residents each year.
MHA is an agency that understands that its workforce is vital to our community and the mission of our agency. 4) 14 Paid Holidays which includes 1 Floating Holiday
Medical / Dental / Vision / Flexible Spending Account-Health Saving Account / Dependent Care / Life Insurance / Supplemental Insurance for Medical Expenses.
7) Numerous opportunities extended for staff development and career growth.
Licensed clinicians and bilingual staff are particularly sought. As an agency that provides 24/7 services, numerous shifts are also available.
MHA's staff are trained to offer compassion, inspire hope and teach the skills needed to overcome challenges.