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Service Desk Support

2 months ago

Charleston WV United States Coforge Limited Full time
Role: Service Desk Support

Location: Charleston, WV

We at Coforge are looking for Service Desk Technicians with the following skillset:
Provide Level 2 support to the client.
Identify issues and escalate issues when necessary.
Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
Escalate user issues to appropriate resources when necessary.
Perform software, hardware and basic network troubleshooting.
Clearly document user issues and troubleshooting steps.
Maintain technical documentation.
Perform other duties as assigned.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:
Flexible schedule
Health insurance
Life insurance
Paid time off
Schedule:
8 hour shift

Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Ability to Commute:
Charleston, WV 25311 (Required)

Ability to Relocate:
Charleston, WV 25311: Relocate before starting work (Required)

Work Location: In person