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Service Writer

1 month ago


Crystal River FL United States Crystal River Firestone Full time
SERVICE WRITER

Monday - Friday 8 am-5 pm, no nights or weekends.

Paid weekly.

Paid vacation after one year of employment along with three paid sick days.

Paid holidays, & paid vacation.

Crystal River Firestone is looking for a full-time service writer.

Excellent working enviroment and top pay in a clean, well equipped shop.

Responsobilities may include but not limited to:
  • Greet customers and listen to their vehicle concerns, documenting issues and ensuring accurate communication.
  • Prepare detailed service estimates, including parts and labor costs, in collaboration with technicians.
  • Schedule service appointments and manage workflow to ensure timely completion of repairs.
  • Create and manage work orders, ensuring all customer requests are clearly communicated to the service team.
  • Provide regular updates to customers on the status of their vehicle and explain any additional repairs needed.
  • Prepare final invoices, explain charges to customers, and process payments.
  • Address and resolve customer inquiries or concerns to ensure a high level of customer satisfaction.
Must posess the following skills:

Proficient with Mitchell

• Excellent customer service

• Computer skills

Qualifications:

• Valid driver's license
• Sober and drug-free
• Reliable
• Excellent skillset on foreign and domestic late vehicles
• Own tools
• 5 years experience in some or all of the following areas:
- Brake systems
- Cooling systems
- Drive train troubleshooting and repair
- Engine troubleshooting and repair
- Vehicle alignment
- Automotive air conditioning troubleshooting and repair
- Automotive electrical system diagnostics and repair

- Proficient with automotive scanning and code troubleshooting
- Suspension systems
- Tire service
- Tune Ups

Crystal River Firestone is a drug-free employer and may require a pre-employment drug screen.