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Technical Writer

2 months ago

Plano TX United States TEKsystems Full time

Looking for an experienced technical knowledge and process writer to work with the CS Operations Team (Professional Services, Customer Success Management & Technical Support teams globally.)

This consultant will work with the Manager and Director of Ops for Customer Success Organization. The consultant will be helping leadership look at current state business process flows, documenting these and working on making improvements across the Customer Success Organization to the business process flow.

Responsibilities:

• Develop, organize, write, and edit technical, business, and operational procedures and manuals, knowledge articles, rulebooks, etc. while collaborating with other writers, business stakeholders, technical engineers, etc. to collect requirements and follow standardized content process methodologies

• Design and standardized process flows and governance for internal and external content management and maintenance across multiple platforms and media types

• Collaborate with other writers to develop and maintain the continuity of style of all content and process management methodology

• Adhere to project management standards and deliverables

• Develop templates, styles, formats, layouts, and standards for documentation curation, updates, and maintenance

• Manage multiple projects or tasks specific to content and process management initiatives

Qualifications:

• 6+ years in Technical Writing

• Written and verbal communication skills, with a keen eye for detail

• Must have experience and understanding of technical and business processes around customer success, professional services, support delivery and/or operational initiatives and projects

• Must have experience setting up the structure around process management

• Experience with tools such as Asana, Jira, Confluence, Google, SFDC, KCS repositories, and wikis

• Experience working with knowledge management systems, content platforms, process methodologies, change management, and governance structures

• Experience in working with engineers, leaders, and operations to improve user experience, refine content, create visuals and diagrams, etc.

• Process management/methodologies and design experience

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

  • Medical, dental & vision 
  • Critical Illness, Accident, and Hospital 
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
  • Short and long-term disability 
  • Health Spending Account (HSA) 
  • Transportation benefits 
  • Employee Assistance Program 
  • Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.