Product Manager – Digital Service

3 weeks ago

Philadelphia PA United States Comcast Corporation Full time
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for defining product requirements and prioritizing feature development to ensure excellent product delivery. Identifies opportunities to develop and enhance the product experience, translates these opportunities into user stories, tracks progress of development, and monitors success as it goes to market. Under general direction, manages day–to–day responsibilities for individuals performing various tasks in the same business function. Sets priorities; translates objectives; guides execution. Works with project teams to understand business and user needs and helps refine requirements at a feature level. May manage a team including exempt and non–exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget. This role is in Philadelphia, PA. Four days will be in office and one day will be work-from-home.

Job Description

Overview: We are seeking a versatile and dynamic Product Manager to join our team. The ideal candidate will be a generalist with the ability to adapt and excel across various functions within the product lifecycle. This role requires a strategic thinker who can define product requirements, prioritize feature development, and ensure exceptional product delivery. 

Key Responsibilities: 

  • Business Requirements: Translate business requirements into experience and platform requirements to support Minimum Viable Products (MVP). Identify user stories and criteria for evaluating new functionality. Facilitate build vs. buy decision-making. 

  • Product Development: Define product requirements and prioritize feature development to ensure excellent product delivery. Identify opportunities to develop and enhance the product experience, translate these opportunities into user stories, track progress of development, and monitor success as the product goes to market. 

  • Cross-Functional Collaboration: Work with project teams to understand business and user needs, helping to refine requirements at a feature level. Provide subject matter guidance to employees as required. 

  • Opportunity Identification: Identify new opportunities to support specific market KPIs and establish long-term vision and strategy for experiences and platforms. Plan and prioritize product feature backlog for development by product engineering teams. Ensure alignment of the product backlog with business value or return on investment (ROI). 

  • Data Reporting: Establish a reporting structure to track customer behavior and ensure transparency in data flows within and to/from the product. Ensure reporting ties together with the plan of record (POR). 

  • Design Refinement: Refine UI and UX designs based on MVE requirements and intended use cases. 

  • Product launch: Work closely with platforms and development teams to support the implementation and launch plans. 

Qualifications: 

  • Preferred tool/software knowledge: Adobe Suite, Microsoft Suite, Smart Sheet, Confluence and/or Jira.  

  • Proven experience in product management, with a track record of defining and delivering successful products. 

  • Strong ability to translate business objectives and user needs into clear product requirements and actionable user stories. 

  • Excellent communication and collaboration skills, with the ability to work effectively across different functions and levels of the organization. 

  • Ability to think strategically and act tactically, with a keen eye for detail and a passion for continuous improvement. 

  • A generalist mindset, with the ability to adapt and excel across various functions within the product lifecycle. 

Additional Information: This role offers the opportunity to work in a fast-paced, innovative environment where your contributions will have a significant impact on the success of our products. If you are a proactive, adaptable, and strategic thinker who thrives on new challenges, we encourage you to apply. 


Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

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