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Digital Product Manager
2 months ago
We are seeking a service focused, tech-savvy, Digital Product Manager to manage all aspects of our digital channels to ensure that they are meeting the needs of members and employees.
Job Summary:
Serve in a lead role in the development, and ongoing management of the Member and Staff experience for digital self-service channels, including digital banking, web presence, and CRM. Drive decisions on digital experience and usability with data and user research. Ensure projects and deployments are delivered on time, without defects. Ensure the availability, visibility, functionality, and quality of SESLOC's digital assets in both traditional and cutting-edge channels in the digital sphere.
The key areas you will be responsible for managing under the Digital Product umbrella are Digital Systems, CRM, Project Management, Performance Management, User-centered Design and Self-Service Delivery Systems Development.
See the job description for a more detailed list of job responsibilities.
Key Qualifications include but are not limited to:
A two-year college degree or completion of a specialized course of study at a business or trade school and five to eight years' progressively responsible digital banking services experience. In addition, at least five years of member/customer support experience or related experience, or equivalent combination of education and experience, including time spent in preparatory positions. Credit Union or financial institution experience required.
The ideal candidate will have Demonstrated experience and in-depth knowledge of digital delivery channels, including email, website, and digital banking. Working knowledge of digital banking, including bill payment, eStatements, mobile deposit, and similar products or services. Advanced knowledge of user-centered design principles and techniques. Knowledgeable of internet security and security best practices within the financial services industry. Advanced knowledge of web technology and software in relation to financial institution websites and banking. Advanced knowledge of project management methods and procedures. Proficiency in user experience (UX) design. Ability to effectively drive multiple tasks and deadlines simultaneously. Strong service focus with demonstrated ability to interact and communicate with internal and external stakeholders, as well as Members. Working knowledge of credit unions or financial institutions, including products, services, regulations, and delivery channels. Skill and ability in prioritizing and resolving problems independently. Must be innovative, creative, and flexible. Intermediate computer skills required including Word, Excel, PowerPoint and the ability to learn and adapt quickly to other SESLOC system solutions software.
EOE
