Customer Resolution Associate

3 days ago

Oakdale PA United States Lowe's Full time
Starting Pay: $18.60/hr. **eligible for pay increase after 6mo.**

Essential Functions:

Responsible to support delivery operations from internal and external customers.
Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
Ability to deliver business results and handle multiple tasks in a past paced environment.
Knowledge of Home Delivery XDT operations.
Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.
Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
Interactions with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (BDC, RDC, etc.) and store operations.
Effective problem solving, change adoption, team orientation and empowerment skills.
Builds and maintains business relationships with Retail and Lowe's Pro partners.
Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.
Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.
Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.
Teamwork works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.

Minimum Requirements:
High school diploma or equivalent
1 year of directly related experience

Bilingual, Military, and Veteran applicants are encouraged to apply.

For individuals with disabilities who would like to request an accommodation, email HRServiceCenter@lowes.com

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

* Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what's available to you, visit MyLowesBenefits.com.

Lowe's adheres to CDC cleanliness and social distancing guidelines. Learn more at: lowes.com/l/safe.html

#LI-Onsite

#LI-NZ1

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

#PartTimeRequiredPreferredJob Industries
  • Warehouse & Production

  • Customer Resolution Associate

    6 days ago

    Oakdale, United States Lowe's Full time

    Starting Pay: $18.60/hr. **eligible for pay increase after 6mo.** Essential Functions: Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. ...

  • Customer Resolution Associate

    3 days ago

    Oakdale, United States Lowe's Full time

    Starting Pay: $18.60/hr. **eligible for pay increase after 6mo.** Essential Functions: Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. ...

  • Conflict Resolution Associate

    2 weeks ago

    Oakdale, Minnesota, United States Cascade Industries Full time

    Career Opportunity at Cascade IndustriesAt Cascade Industries, we are seeking a highly skilled Conflict Resolution Associate to join our team. This is a full-time, permanent position based in one of our offices in Düsseldorf or Frankfurt.Key Responsibilities:Resolve complex legal and commercial disputes through civil proceedings, arbitration, and...

  • Customer Resolution Associate

    4 weeks ago

    Bristow, VA, United States Lowe's Full time

    Starting Pay: $18.70/hr. **eligible for pay increase after 6mo.** Essential Functions: Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. ...

  • Customer Resolution Associate

    3 days ago

    Wilmington, MA, United States Lowe's Full time

    Essential Functions: Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. Ability to deliver business results and handle multiple tasks in a...

  • Customer Resolution Associate

    3 days ago

    Bristow, VA, United States Lowe's Full time

    Starting Pay: $18.70/hr. **eligible for pay increase after 6mo.** Essential Functions: Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. ...

  • Customer Resolution Associate

    3 days ago

    Paterson, NJ, United States Lowe's Full time

    Starting Pay: $21.10/hr. **eligible for pay increase after 6mo.**Schedule: 4 days, 10-hour shifts/ 8:00 a.m. - 7:00 p.m. Essential Functions: Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in...

  • Customer Resolution Associate

    3 days ago

    Melville, NY, United States Lowe's Full time

    Starting Pay: $20.15/hr. **eligible for pay increase after 6mo.** Essential Functions: Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. ...

  • Customer Resolution Associate

    2 months ago

    Denver, CO, United States Lowe's Full time

    Essential Functions: Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. Ability to deliver business results and handle multiple tasks in a...

  • Customer Resolution Associate

    3 days ago

    Hamilton Township, NJ, United States Lowe's Full time

    Starting Pay: $20.90/hr. Essential Functions: Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. Ability to deliver business results and...

  • Customer Service Representative

    3 days ago

    Oakdale, Minnesota, United States Lowe's Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Resolution Associate to join our team at Lowe's. As a key member of our delivery operations team, you will be responsible for supporting the delivery of products to our customers in a timely and efficient manner.Key ResponsibilitiesSupport delivery operations from internal and external...

  • Customer Support Associate

    4 weeks ago

    Oakdale, Minnesota, United States Fleet Farm Full time

    Join Our Team as a Customer Support Associate At Fleet Farm, our commitment to exceptional customer service is paramount. If you possess a friendly demeanor, are self-driven, reliable, and take pleasure in assisting others, this position is ideal for you. The Customer Support Associate will ensure a welcoming and efficient check-out process. This role...

  • Customer Support Associate

    4 weeks ago

    Oakdale, Minnesota, United States Fleet Farm Full time

    Overview: At Fleet Farm, our commitment to exceptional customer service is paramount. We are seeking individuals who are friendly, self-driven, reliable, and passionate about assisting others. Role Summary: The Customer Support Associate will ensure a pleasant and efficient check-out experience for our customers. This position involves managing customer...

  • Retail Customer Support Associate

    4 weeks ago

    Oakdale, Minnesota, United States Fleet Farm Full time

    Join Our Team as a Retail Customer Support Associate! At Fleet Farm, our commitment to exceptional customer service is paramount. We are seeking individuals who are friendly, motivated, and reliable, with a passion for assisting others. Role Overview: The Retail Customer Support Associate will ensure a welcoming and efficient check-out experience for our...

  • Retail Customer Support Associate

    1 month ago

    Oakdale, Minnesota, United States Fleet Farm Full time

    Join Our Team as a Retail Customer Support Associate! At Fleet Farm, our commitment to exceptional customer service is paramount. If you possess a friendly demeanor, are self-driven, reliable, and have a passion for assisting others, this position is tailored for you. Role Overview: The Retail Customer Support Associate will ensure a welcoming and efficient...

  • Sales Associate

    3 weeks ago

    Oakdale, California, United States Ace Hardware Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer...

  • Retail Customer Support Associate

    1 month ago

    Oakdale, Minnesota, United States Fleet Farm Full time

    Overview: At Fleet Farm, our commitment to exceptional customer service is paramount. We seek individuals who are friendly, self-driven, reliable, and passionate about assisting others. Role Summary: The Retail Customer Support Associate will ensure a pleasant and efficient check-out experience for customers. This position is responsible for managing...

  • Resolution Specialist

    1 week ago

    , MD, United States S3 Shared Services Full time

    Job Title: Resolution SpecialistWe are seeking a highly skilled Resolution Specialist to join our team at S3 Shared Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our members by resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to member...

  • Rapid Resolution Specialist

    2 weeks ago

    Tulsa, OK, United States VirtualVocations Full time

    A company is looking for a Rapid Resolution Specialist responsible for providing quality services and solutions to clients while ensuring high client satisfaction. Key Responsibilities Respond to client inquiries and determine problem severity while assigning service requests to appropriate resources Log client problem information accurately and...

  • Corporate Case Resolution Specialist

    13 hours ago

    , CO, United States DISH Full time

    Job Title: Corporate Case Resolution SpecialistAt DISH Network, we're seeking a highly skilled Corporate Case Resolution Specialist to join our team. As a key member of our sales department, you'll be responsible for resolving highly escalated customer issues, ensuring exceptional customer satisfaction, and driving business growth.Key...