![Staples, Inc.](https://media.trabajo.org/img/noimg.jpg)
Director Digital Customer Experience
2 months ago
Position Summary:
We are seeking an experienced Director, Digital Experience to lead and manage the site experience of our B2B eCommerce site, Staples Business Advantage. This position plays a crucial role in optimizing the overall digital customer journey for our business-to-business customers and driving digital business growth. This role involves strategic oversight, cross-functional collaboration, and leadership in digital innovation and customer engagement practices. As an expert on how our business customers shop, you will lead a team focused on customer behavior and site performance.
Job Duties & Responsibilities
- Develop and implement comprehensive digital customer experience strategies
- Manage cross-functional teams to enhance digital platforms, ensuring a seamless customer journey
- Analyze customer feedback and digital analytics data to build an enhancement roadmap
- Collaborate with Marketing, Merchandising, Personalization, Recommendations, Digital UX, Content, Product Management, and Staples Digital Solutions teams to ensure a seamless and integrated digital customer experience
- Work closely with the sales leadership team to understand customer needs and translate them into effective digital solutions
- Oversee the design and execution of CX projects, ensuring they meet business objectives and timelines
People Leadership Responsibilities
- Lead, mentor, and develop a team of managers and specialists in the digital CX department
- Establish clear performance metrics and conduct regular performance reviews.
- Foster a culture of innovation and continuous improvement within the team.
Impact on Business
- Enhance customer satisfaction and loyalty through improved digital experiences
- Drive increased revenue and customer retention by optimizing digital touchpoints
- Influence overall business strategy through impactful customer insights and analytics
Contribution to Business Strategy
- Align digital CX strategies with overall business objectives to support growth
- Participate in executive meetings, contributing insights from the customer experience perspective
- Advocate for customer-centric approaches in product development and business processes
Level of Innovation & Change Required
- Lead transformative projects to integrate the latest digital technologies into customer experience
- Encourage a culture of experimentation and adaptability in responding to digital trends and customer needs
Level of Discretion and Independent Judgement
- Make strategic decisions on digital CX initiatives with a high level of autonomy
- Evaluate and authorize significant investments in technology and resources for enhancing CX
Communication & Interaction Responsibilities
- Communicate effectively with all levels of the organization and external stakeholders
- Facilitate meetings to drive consensus and action across teams
What You Bring to the Table (Soft Skills):
- Strong leadership and people management skills
- Excellent analytical and problem-solving abilities
- Effective communication and stakeholder management skills
- Innovative mindset with a focus on customer-centric solutions
- Proven track record in leading digital transformation projects.
- Extensive experience in developing and implementing digital CX strategies
Basic (Required) Qualifications:
- Bachelor’s degree in Business Administration, Marketing, IT, or related field or equivalent experience
- Minimum of 10 years in digital customer experience or related field
- At least 5 years in a leadership role managing cross-functional teams
Preferred:
- Master’s degree or equivalent in a relevant field preferred
-
Director Digital
4 weeks ago
FRAMINGHAM, United States Staples, Inc. Full timePosition Summary: We are seeking an experienced Director, Digital Experience to lead and manage the site experience of our B2B eCommerce site, Staples Business Advantage. This position plays a crucial role in optimizing the overall digital customer journey for our business-to-business customers and driving digital business growth. This role involves...
-
Director of Customer Experience
3 weeks ago
Memphis, TN, United States Skyros Designs Full timeAbout Us: Skyros Designs is a busy and growing wholesale company, committed to providing top-quality products and exceptional service to our customers. We are seeking an experienced and organized individual to join our team and lead our efforts in maintaining and enhancing our customer relationships as a full-time Director of Customer Relations. Key...
-
Digital Product Manager
2 months ago
Framingham, MA, United States Staples, Inc. Full timeStaples is business to business. You’re what binds us together.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics,...
-
Digital Product Manager
4 weeks ago
Framingham, MA, United States Staples, Inc. Full timeStaples is business to business. You’re what binds us together.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics,...
-
Digital Product Manager
4 weeks ago
Framingham, MA, United States Staples, Inc. Full timeStaples is business to business. You're what binds us together.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and...
-
Digital Marketing Director
15 hours ago
Minneapolis, MN, United States Adams Publishing Group LLC Full timeDigital Marketing DirectorThis position is responsible for achieving digital revenue sales goals and the revenue development and mentoring of the local advertising sales team, for APG-Central- Minnesota. This key leadership position serves on the Central MN Executive Committee and is highly collaborative with lateral department heads. This position will...
-
Director - Digital & CRM Strategy
1 week ago
Raleigh, NC, United States NC State University Full timePosting Number:PG193608EPInternal Recruitment :NoWorking Title:Director - Digital & CRM StrategyAnticipated Hiring Range:Commensurate with experienceWork Schedule:Monday - Friday; 8am - 5pm with nights, weekend and holidays as needed.Job Location:Raleigh, NCDepartment :AthleticsAbout the Department:The mission of the NC State University Department of...
-
Director, Customer Experience
1 month ago
San Diego, CA, United States Hologic Full timeRole Summary:Are you ready drive customer satisfaction and transform everyday interactions into extraordinary experiences? We're looking for a spirited and insightful Director of Customer Experience to lead our dynamic teams, including Client Services and Patient Services. You'll be the champion of both our healthcare professional and patient interfaces,...
-
Director, Customer Experience
3 weeks ago
San Diego, CA, United States Hologic Full timeRole Summary:Are you ready drive customer satisfaction and transform everyday interactions into extraordinary experiences? We're looking for a spirited and insightful Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Clinical Review. You'll be the champion of both our healthcare professional and...
-
Digital Product Manager
2 months ago
Framingham, United States Staples, Inc. Full timeStaples is business to business. You’re what binds us together.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics,...
-
Digital Product Manager
2 months ago
FRAMINGHAM, United States Staples, Inc. Full timeStaples is business to business. You’re what binds us together.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics,...
-
Digital Product Manager
4 weeks ago
FRAMINGHAM, United States Staples, Inc. Full timeStaples is business to business. You’re what binds us together.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics,...
-
Offer Director
3 weeks ago
Boston, MA, United States Boston Consulting Group Full timeWHAT YOU'LL DOThe Technology and Digital Advantage (TDA) Practice provides strategic, transformational, and technical offerings. Across industries, we bring together experts in strategy, architecture, cybersecurity, next gen ERP and more to drive end to end transformation. Our teams are galvanized to unlock potential, at speed and with lasting impact — on...
-
Offer Director
3 weeks ago
Boston, MA, United States Boston Consulting Group Full timeWHAT YOU'LL DOThe Technology and Digital Advantage (TDA) Practice provides strategic, transformational, and technical offerings. Across industries, we bring together experts in strategy, architecture, cybersecurity, next gen ERP and more to drive end to end transformation. Our teams are galvanized to unlock potential, at speed and with lasting impact — on...
-
Digital Product Manager
3 weeks ago
Framingham, United States Staples, Inc. Full timeJob DescriptionStaples is business to business. You’re what binds us together.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer...
-
Senior Director, Product Management
4 hours ago
Framingham, United States Staples Advantage Canada Full timeStaples is business to business. You’re what binds us together. Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and...
-
Director, Data and Digital Operations
1 week ago
Stanford, CA, United States Stanford University Full timeDirector, Data and Digital Operations Graduate School of Business, Stanford, California, United States Information Analytics Jun 17, 2024 Post Date 103647 Requisition 's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing...
-
Customer Experience Coordinator
1 week ago
Framingham, United States TJ Maxx Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
Customer Success
3 months ago
United, United States Forhyre Full timeJob DescriptionJob DescriptionWe are looking for a Customer Success - Digital Transformation Leader.The Customer Success Role is critical for the growth of our Customer Success (CS) Service Line in various accounts expansion with CS propositions and driving the CS opportunity pursuits. The CSDT candidates should have experience in driving CS solutions with...
-
Digital Assistant Merchant
3 weeks ago
Marlborough, MA, United States BJ's Wholesale Club Full timeJob DescriptionJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing...