Break/Fix Computer Engineer

10 hours ago

Colorado Springs CO United States TEKsystems Full time

****This position requires an active DoD Clearance (Top Secret/SCI CI Polygraph)****

 

***Because an active DoD clearance is required, U.S. Citizenship is required***

Description

TEKsystems is seeking a Break/Fix Engineer to support a secure customer’s on-site requirements in a challenging, dynamic setting. The position requires an

active TS/SCI with Polygraph security clearance. Resource must be available to perform all services on customer’s premises in Colorado Springs, CO.

The Computer Engineer will be responsible to perform rudimentary computer break fix support, perform installation/deinstallation of equipment, and will work in a highly collaborative environment with teammates, key stakeholders and the Government customer, at the customer site, to ensure mission continuity and support to the IC community. The candidate will provide technical and managerial on-site functions focused on managing the delivery of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The job focuses on solving various business systems, networking and application problems for standard industry servers, as well as specialized or complex IT environments. Deliver reactive and proactive activities according to SLAs to ensure customer satisfaction and loyalty. Position includes on-site technical support for reactive and proactive customers. Position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs, and ensuring that they are met.

The preferred candidate will perform tasks such as:

• Daily system checks for alerts or degradation of service or system.

• Data center walkthroughs to identify and resolve audible or visual alarms.

• Troubleshoot, diagnose and isolate failures.

• Reseat card and perform hardware reboots.

• Replace broken hardware components and update the Configuration Management Database (CMDB).

• Restore hardware system to approved baseline configuration.

• Re-image or reload Firmware and or imbedded software to restore hardware to approved baseline.

• Run diagnostic to repair storage disc or corrupted database files.

• Troubleshoot and replace broken cabling.

• Support Implementation of Government customer approved documented

requests from the Computer Management Support Plan (CMSP) .

• Move or add desktop computer or thin client.

• Move, add or change telephone equipment.

• Support the customer in providing Trusted Agent (TA) support to requests from CSOC in support of their out-of-band architecture as identified in the equipment list.

• Support the validation changes are implemented correctly without operational impact and within SLAs.

• Provide confirmation of technical support to the customer.

• Support performance of site survey to ensure the location of the ticket to be fulfilled has the necessary accommodations and dependencies in place for the technician to perform their task.

Required Skills:

• Active TS/SCI with Polygraph.

• 6-8 years of technical IT experience with different Original Equipment Manufacturer (OEM) vendor gear.

• Technical degree or industry certifications is a plus.

Desired Skills:

• Continuous service improvement or process improvement experience.

• Prior technical experience in support of the U.S. military or DoD contractor is a plus.

• Previous experience with local mission domains and customer base is highly desired.

• Familiarity with national systems missions and concepts.

Skills

hardware, troubleshooting, server, cable, storage, data center, Troubleshooting, component repair, Cabling, network, Linux, HPE, System administrator, Rack and stack

Additional Skills & Qualifications:

Clearance Level Required: Top Secret/SCI with Polygraph

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $45.00 - $60.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Colorado Springs,CO.

Application Deadline

This position will be accepting applications until Dec 20, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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