Lab Engineer

6 days ago

Philadelphia PA United States Excelra Full time

Job Purpose and primary objectives:


The Lab Engineering position in R&DTECH requires a skillful Engineer familiar with supporting scientists with laboratory PCs, Instrumentation, and devices. Lab Engineers are focused on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business.


Key responsibilities:

  • Assist in maintaining existing computer infrastructure of 5000 PCs globally.
  • Image/Onboard new computers into the domain and onto the network.
  • Secure and protect new and existing hardware.
  • Consult with the business as they require assistance with their equipment.
  • Troubleshoot and implement data flows for scientific instruments


Technical/Functional Skills:

  • Candidates with 10 years experience, familiar with working environment in Pharma R&D Lab Environments may apply.
  • PC / Server Build and Troubleshoot.
  • Familiar with Backup and Restore processes incase of Server or Lab PC failures.
  • System configuration
  • Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues.
  • Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload.
  • Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers.
  • Knowledge and understanding of Active Directory required.
  • AGILE ways of working necessary.
  • Background with computer security
  • Previous experience with validated systems (GxP) a plus.
  • ­Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
  • Support for scientists in incident management, user support and coaching, access management
  • Testing and validation of computer software (complete tests in different environments, writing technical documentation)
  • Familiar with ticketing systems such as Service-Now a plus.
  • Microsoft Excel skills a plus


Generic Managerial Skills:

  • Must have outstanding communication skills.
  • Candidate must be a team player
  • Self-starter, attention to detail and willingness to learn new things a must.
  • Must be willing to follow documented processes and procedures.
  • Excellent organizational skills is a must.
  • Experience in Leading team is a plus.

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