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Salesforce Analyst

2 months ago

Tallahassee FL United States Florida State University Full time
Job Title: Salesforce Analyst
Location: Hybrid
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 57206
Department

This position is within FSU's Department of Information Technology Services (ITS)

Information Technology Services is the central IT organization for Florida State University, providing IT support and technology leadership to a diverse community. ITS is dedicated to delivering an effective, comprehensive and secure technology infrastructure. To learn more about the department, please review our department's website: Information Technology Services (ITS)

Responsibilities

Provides support and maintenance to assigned applications on the CRM and Engagement Technology platform. Provides assistance and end-user troubleshooting for bug fixes, enhancements, reporting, and "how-to" assistance including creating/collecting and maintaining training and support documentation.

Provides support with existing clients to ensure adoption and allow for continuous improvement of the applications as the client's need evolves. May lead a service offering as the service offering manager.

Contributes to improvements and enhancements of the applications on the CRM and Engagement Technology platform. Conducts research and analysis to resolve issues and program configurations involving an individual ERP module. Under the guidance of the Senior Product Manager, collaborates with colleagues from the immediate team, other functional and technical teams at the University, and with clients to help empathize with the client's needs and deliver solutions that meet their processes. Proactively engages in continuous improvement efforts for application design, support, and practice development efforts. Keeps an eye toward sustainability, maximizing license investment, and minimizing technical debt with applications or enhancements.

Contributes to the development and maintenance of the applications on the CRM and Engagement Technology platform. Participates in testing of the applications and enhancements on the CRM and Engagement Technology platform to ensure it is meeting the University's needs. Follows and understands new product and technical capabilities resulting from product releases and acquisitions.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and one year experience or a high school diploma or equivalent and five years of experience. (Note: or a combination of post-high school education and experience equal to five years.)

Preferred Qualifications

Experience as a business analyst in a Salesforce environment is strongly preferred.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at . If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check .

This position is designated as primarily remote. Employees are required to live in the Tallahassee area and report to campus as needed

This posting is being re-advertised. Previous applicants need not apply.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: .