Business Solutions Analyst
8 hours ago
Capio Group is seeking an experienced Business Solutions Analyst to join our team. As a Business Solutions Analyst, you will play a critical role in providing maintenance and operational support for our clients' multiple Salesforce Orgs.
Key Responsibilities:- Provide ongoing maintenance and operational support for all listed applications.
- Resolve production issues and bugs efficiently.
- Support enhancements and new feature development as needed.
- Manage data imports and outgoing registration emails to claimants where applicable.
- Manage all phases of the SDLC for existing applications, including requirements gathering, design, development, unit testing, test planning, test preparation, and execution.
- Develop new applications as business needs arise, following the same SDLC phases.
- Provide comprehensive testing services including planning, strategy, entry and acceptance criteria, test data preparation, environment support, and UAT test scenarios and scripts.
- Perform release planning and execute code deployment activities across all environments (development, test, pre-production, and production) in coordination with Client stakeholders.
- Utilize Client tools for project planning, software development, release management, configuration management, and document testing activities, including defect tracking and resolution.
- Release enhancements, changes, and improvements, or address technical debt at least once a month using Agile methodology.
- Provide necessary artifacts and reflect these activities in monthly reports.
- Support ad-hoc reporting requests at both the Salesforce Org level and application level.
- Create and update system documentation including the System Design Documentation, System Security Plan (SSP), System Architecture Document (SAD), Information Systems Recovery Plan (ISRP), and Technical Support Protocol (TSP) for all applications.
- Support periodic code analysis with Veracode for all applications and immediately detect flaws to conform to Client policies.
- Support integration with Elastic for operational visualizations, usage trends, business insights, alert creation, and log availability for troubleshooting.
- Support various testing types including system testing, integration testing, heuristics testing, Application Security Assessment (ASA), User Acceptance Testing (UAT), Usability Experience (UX), and Customer Experience (CX).
- Investigate and resolve production issues, providing solutions as necessary.
- Gather requirements, design, develop, unit test, plan, prepare, and execute corrective, adaptive, perfective, and enhancement changes.
- Provide test planning, testing strategy, entry and acceptance criteria, test data preparation, environment support, test reports, test scenarios, and scripts for UAT.
- Support provisioning and de-provisioning of users based on customer requests.
- Salesforce Upgrades and Legislative Changes.
- Prepare, plan, facilitate, and update applications as necessary, including regression testing and support for periodic Salesforce upgrades.
- Analyze and implement necessary changes in response to legislative updates within contract constraints.
- Support enhancements to API integrations between applications and other Client systems.
- Develop new APIs as needed based on evolving business requirements and integration needs.
- Provide all document deliverables in electronic form using Microsoft Office tools, as appropriate.
- Submit deliverables established by the Work Authorization process along with the related Work Authorization.
- Develop and maintain comprehensive documentation, including user guides, training materials, and system operation manuals.
- Ensure this documentation is regularly updated and accessible to Client's staff, and provide training on how to use and update these resources.
- Offer on-demand support and training resources, such as recorded webinars, FAQs, and troubleshooting guides, to assist Client's staff with ongoing questions or issues they may encounter.
- Organize knowledge-sharing sessions where vendor experts and Client's staff can discuss challenges, share insights, and collaborate on solutions related to system use and development.
- Implement a feedback mechanism to collect input from Client's staff on training effectiveness and areas for improvement.
- Use this feedback to refine training programs and ensure they meet staff needs effectively.
Mandatory Experience:
- Must have a minimum five (5) years of experience applying analytical processes on an IT project.
- Must possess a Bachelor's degree in an IT-related or Engineering field.
- Must have a minimum three (3) years of experience providing business/requirement analyst support for a large and complex technical solution using in a custom development environment involving each of the following:
- Must be able to provide at least two (2) current references from previous engagements with other companies or government entities of similar size, scope, and type of service.
Desirable Experience:
- Must have a minimum six (6) years of experience applying analytical processes on an IT project.
- Must possess a Master's degree in an IT-related or Engineering field.
- Must have a minimum four (4) years of experience providing business/requirement analyst support for a large and complex technical solution using in a custom development environment involving each of the following:
- Must have a minimum one (1) year of technical experience with an EDD system and interface.
- Must have a minimum one (1) year of technical experience with Salesforce: Specific experience with Salesforce systems and interfaces.
- Must possess a certification in Salesforce Business Analysis: Possession of relevant Salesforce certifications such as Salesforce Administrator or Salesforce Business Analyst certification.
- Experience with Agile methodologies: Familiarity with Agile practices and methodologies in the context of Salesforce projects.
- Experience with Salesforce specific tools and functionalities: Knowledge of Salesforce functionalities like Reports & Dashboards, Process Builder, and Flow.
- Experience with integration: Understanding of Salesforce integration techniques.
Equal Opportunity Employer:
At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.
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