Technical Support Consultant

2 weeks ago


Alexandria VA United States Clarivate Full time
We are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team You will use IPfolio's standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio's clients. If you have prior troubleshooting experience in a customer facing environment and familiarity with Salesforce then we would love to speak with you

About You - experience, education, skills, and accomplishments

Bachelor's degree in a computer science discipline or equivalent, relevant experience
At least 5 years of technical and troubleshooting experience
At least 2 years of configuration experience on the platform using declarative tools
At least 1 year of Salesforce System admin experience

It would be great if you also had

Intellectual Property knowledge
Knowledge of SQL queries
Knowledge of Salesforce Flows and use of formulas
Experience working in an Agile environment
Additional language proficiency outside of English

What will you be doing in this role?

Work closely with IPfolio's clients to review and analyze client issues and requests to understand the client needs and configure appropriate solutions.
Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate

About the Team

The IPfolio Premium Service Team provides support and consulting services after go-live. You will work in a global team environment with members in the US and EMEA regions.

Hours of Work

Full time permanent position
Standard working hours are 9am - 5pm local time with flexibility to adjust to various global time zones as needed
Hybrid working scheduled with 2-3 days/week on-site

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

  • Alexandria, VA, United States Clarivate Full time

    We are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! You will use IPfolio’s standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio’s clients. If you have prior troubleshooting experience in a customer facing environment...


  • Alexandria, United States Clarivate Full time

    We are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team!At least 1 year of Salesforce System admin experienceShare knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriateThe IPfolio Premium Service Team provides support and consulting services after...


  • Alexandria, United States Clarivate Full time

    We are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! You will use IPfolio’s standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio’s clients. If you have prior troubleshooting experience in a customer facing environment...


  • Alexandria, United States Clarivate Analytics US LLC Full time

    We are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! You will use IPfolio's standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio's clients. If you have prior troubleshooting experience in a customer facing environment and...


  • Alexandria, Virginia, United States The Rehancement Group Full time

    Position OverviewThe Rehancement Group, Inc. (TRG) is a consulting and professional services organization dedicated to serving our government clients. We are committed to delivering highly skilled professionals to support our clients' missions.TRG is currently in search of a qualified Technical Support Specialist to offer program assistance to the Military...


  • Alexandria, Virginia, United States ManTech Full time

    Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a...


  • Alexandria, Virginia, United States Integrity Management Services, Inc. Full time

    Job OverviewLocation: RemotePosition Type: Full TimeAbout Integrity Management Services, Inc.:Integrity Management Services, Inc. (IntegrityM) is a distinguished, women-owned small enterprise dedicated to assisting both governmental and commercial entities in achieving compliance and ensuring program integrity. Our focus encompasses the prevention and...


  • Alexandria, Virginia, United States Integrity Management Services, Inc. Full time

    Job OverviewLocation: RemotePosition Type: Full TimeAbout Integrity Management Services, Inc.:Integrity Management Services, Inc. (IntegrityM) is a distinguished, women-owned small enterprise dedicated to aiding government and commercial entities in maintaining compliance and ensuring program integrity. Our focus includes the prevention and detection of...


  • Alexandria, Virginia, United States Randstad Full time

    Position: Technical Support SpecialistLocation: Alexandria, VirginiaJob Type: ContractSalary: $29 - $34 per hourEducation: Bachelor’s DegreeJob Overview:The Technical Support Specialist will play a crucial role in facilitating the transition of personnel back to the office environment. This position requires onsite presence to manage various tasks...


  • Alexandria, Virginia, United States Armed Forces Benefits Assoc. Full time

    Job OverviewAbout Armed Forces Benefit Association (AFBA) and 5Star LifeFounded in 1947, AFBA was created to meet the unique needs of military personnel. With a dedication to providing customized benefits for all who serve, including active duty members, National Guard, and first responders, the organization is committed to ensuring that those who protect...


  • Alexandria, Louisiana, United States Louisiana State University Full time

    About Us: Louisiana State University of Alexandria is a publicly supported institution dedicated to providing undergraduate education to the citizens of Central Louisiana. As a member of the LSU System, we operate under the guidance of the Louisiana Board of Regents. Position Overview: Job Title: Help Desk Support Specialist Position Type: Professional /...


  • Alexandria, Virginia, United States Amentum Full time

    Job SummaryAmentum is seeking a skilled Technical Support Engineer Installer to provide technical assistance for the installation and configuration of a Wireless Intrusion Detection System at various customer locations. The ideal candidate will have experience with current installation procedures, including conduit bending and installation, and possess...


  • Alexandria, Louisiana, United States Louisiana State University Full time

    About Us: Louisiana State University of Alexandria is a publicly supported institution dedicated to providing undergraduate education to the citizens of Central Louisiana. As a part of the LSU System, we operate under the guidance of the Louisiana Board of Regents. Position Overview: Job Title: Help Desk Support Specialist Department: Information &...

  • Technical Consultant

    2 weeks ago


    McLean, VA, United States Appian Corporation Full time

    Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and...

  • Technical Consultant

    1 month ago


    United States of America - Remote Based Philips Full time

    Job TitleTechnical Consultant (CCNA required) - Hudson ValleyJob DescriptionTechnical Consultant (CCNA required) - Hudson ValleyAllow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and...


  • Alexandria, Virginia, United States Applied Technical Services (Georgia) Full time

    Engineering Consultant Job OverviewCompany Profile:Premier provider of essential testing, inspection, certification, and compliance solutionsCaters to clients in sectors such as manufacturing, energy production, aerospace, healthcare, and defenseEstablished in 1967 and operates from its headquarters in GeorgiaEmploys a dedicated workforce of approximately...

  • Technical Consultant

    1 month ago


    United States of America - Remote Based Philips Full time

    Job TitleTechnical Consultant (CCNA required) - Hudson ValleyJob DescriptionTechnical Consultant (CCNA required) - Hudson ValleyThis position will support our Atlanta area clients with occasional regional travel as needed. Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the...


  • Alexandria, United States Studio 78 Platinum Design Full time

    Position Purpose: Develop new and maintain existing websites. Meet deadlines as assigned. Responsible for domain management, hosting and email management for our clients. Provide technical support for the Studio 78 digital signage network and the company’s internal network. Position provides support for internal office projects and other duties as...


  • Alexandria, Virginia, United States The Rehancement Group Full time

    Job OverviewThe Rehancement Group, Inc. (TRG) is a consulting and professional services firm dedicated to serving government clients. We deliver highly skilled professionals to assist in fulfilling our clients' missions.TRG is currently looking for a knowledgeable Help Desk Analyst to offer programmatic support to the Military to Civilian Transition Office...


  • Alexandria, Virginia, United States The Rehancement Group Full time

    Job OverviewThe Rehancement Group, Inc. (TRG) is a consulting and professional services firm dedicated to serving our government clients. We deliver highly skilled professionals to support our clients' missions.TRG is currently in search of a qualified Help Desk Analyst to offer programmatic assistance to the Military to Civilian Transition Office (MCTO).The...