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Financial Aid Administrator

2 months ago

Baltimore MD United States Johns Hopkins University Full time
The Office of Financial Aid is seeking a Financial Aid Administrator to support the department in all facets of aid administration and play a significant role in communicating with students, faculty, and staff on a daily basis. The successful candidate will have a strong foundation in financial aid, a commitment to providing the highest levels of customer service, and knowledge of post-secondary admissions, financial aid, billing, and registration processes. The Financial Aid Administrator supports the Director of Financial Aid in providing the operational leadership necessary to effectively administer all departmental functions and services of the Office of Financial Aid (OFA) at the Peabody Institute of Johns Hopkins University. This position will work closely with the University's compliance team, the Director of Financial Aid, the Campus Senior Software Engineer, the SEAM (Student Enrollment and Account Management) operations team, and is responsible for university compliance matters for the division.

The Peabody Institute of The Johns Hopkins University advances a dynamic, 21st-century model of performing arts training in pursuit of its mission: to elevate the human experience through leadership at the intersection of art and education. Through its Conservatory for undergraduate and graduate studies and the Preparatory, Baltimore's largest community performing arts school, Peabody empowers musicians and dancers from diverse backgrounds to create and perform at the highest level.

Specific Duties & Responsibilities
  • Maintains departmental handbook, job aids, training materials, and website content for the Peabody Financial Aid Office.
  • Serves as the divisional liaison for the university's SEAM organization and supports on campus walk-ins.
  • Reviews SCM (Salesforce) tickets from SEAM and CMD (call center) agents.
  • Attends campus calls with SEAM and university Compliance.
  • Updates and reviews ASANA.
  • Maintains a current comprehensive knowledge of federal and state financial aid regulations.
  • Oversees the Maryland State Aid programs, including the use of the MDCAPS system to process student aid rosters, subsequent ISIR transactions, and preparation for annual audits.
  • Interacts regularly with Department of Education systems, including but not limited to the Common Origination and Disbursement (COD) System and the National Student Loan Database System (NSLDS), FAA Access and EdConnect.
  • Updates OnBase Document Imaging system to create an electronic record of financial aid documents.
  • Uses OnBase workflows to process documents/requests, including loan adjustments, and budget requests for additional aid.
  • Uses the ELM platform to certify and manage private student loans, and also works with ECSI for PLITT loans for Peabody.
  • Counsel's prospective students, returning students, and families in all aspects of financial aid in adherence to aid availability, application procedures, university policies, federal and state regulations, the process of needs analysis for the CSS Profile, IDOC, and any other relevant or necessary documentation.
  • Supports Peabody's student recruitment efforts through active participation in the financial aid appeals process; assess student financial needs and makes informed recommendations accordingly.
  • Reviews applications for financial aid; analyzes financial situations and need, determines appropriate packaging of aid, adjusts packages to meet changes in student eligibility criteria based on federal and state regulations as well as institutional policies.
  • Oversees the administration of the Federal Work-Study program, including monitoring expenditures, development and maintenance of budgets, databases, and other record-keeping systems.
  • Supervises the financial aid department's student workers.
  • Resolves conflicting information from FAFSA, C-flags, and processes verification for all selected students.
  • Supports the office's Financial Literacy program through one-on-one student counseling and campus presentations.
  • Serves in place of the Director when necessary and handles sensitive information from the division.
  • Manages a number of complex operations to problem-solve issues.
  • Performs additional duties - as assigned.


Special Knowledge, Skills, & Abilities
  • Candidates must possess unquestioned personal and professional ethical standards.
  • Great attention to detail and experience managing/stewarding scholarship programs.
  • Ability to manage multiple projects with minimal supervision.
  • Ability to work without direct supervision and partner with other departments in order to work cross-functionally.
  • Ability to follow-through with policy and procedural implementations.
  • Strong conceptual, logical, and problem-solving abilities.
  • High professional standards with excellent written and verbal communication skills.
  • Demonstrated experience in analyzing and recommending significant improvements in departmental operations.
  • Demonstrated ability to establish and meet objectives within limited time frames and under tight schedule deadlines.

Minimum Qualifications
  • Bachelor's Degree.
  • One-year related experience.
  • Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications
  • Relevant financial aid/Title IV experience.
  • Experience with PowerFAIDS as well as NetPartners.

Classified Title: Financial Aid Administrator
Role/Level/Range: ACRP/03/MC
Starting Salary Range: Min $24.35 - Max $42.71 HRLY ($30,000 targeted; Commensurate with experience)
Employee group: Casual / On Call
Schedule: Variable up to 987 hours per year
Exempt Status: Exempt
Location: Hybrid/Peabody Institute
Department name: Financial Aid
Personnel area: Peabody

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination . click apply for full job details