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Retail Assistant Store Manager of Operations

2 months ago

Brunswick ME United States L.L.Bean Full time

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome-both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

L.L.Bean is searching for a Retail Assistant Store Manager of Operations & Productivity for our Flagship Store located in Freeport, Maine.

Position Purpose: Drives business results, develops talent and ensures delivery of the legendary L.L.Bean customer experience for assigned department(s) within an outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

Store Sales Volume: $50-$80M annually


Operational and General Role Responsibilities:

  • Manages the processing of the shipment, replenishment teams and price change teams

  • Manages the Omni Channel, Service Hub & Back of House organization and processes

  • Oversees the accuracy and delivery of the Store Transfer process

  • Creates and manages the supply orders and is the Facilities & Maintenance Lead

  • Manages the Loss Prevention process in partnership with the Store Manager

  • Delivers Ops Communications both in-store and via Zipline

  • Delivers legendary world-class customer service and ensures staff does the same

  • Working with the Store Manager and Associate Store manager, contributes to the recruitment and hiring of employees for areas of coverage

  • Addresses employee issues/conflicts and provide input, feedback and coaching

  • Trains and develops employees, recognizing achievements

  • Actively drives and promotes the Learn, Try, Buy and Enjoy experience

  • Leads and executes compliance with Loss Prevention policies and procedures


Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Education Level: 2-Year Associates Degree
Min Years of Experience: 3+

Skills and Qualifications:

  • Has current or previous Operational Leadership experience in a Big Box / High Volume retail location

  • Has a passion for and experience in leading a stores' operational processes through routine, rigor, communications and organization to deliver operational excellence

  • Associate's degree or equivalent with at least 3+ years of retail experience in relevant traffic, and volume Retailer.

  • Strong business acumen with the ability to achieve sales and service goals

  • Capability to build strong partnerships and to work collaboratively to achieve goals

  • Proven leadership skills with the ability to develop and motivate employees

  • Ability to maintain a high level of enthusiasm, motivation and a positive attitude

  • Established time management and organization skills

  • Demonstrated interpersonal, written and verbal communication skills

  • Ability to work a flexible schedule including nights, weekends and holidays

L.L.Bean is for everyone. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome - here and in the outdoors.

"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."