Field Service Manager

6 days ago

Raleigh NC United States Schneider Electric Full time
CSP Field Manager Job Description

Schneider Electric is seeking a CSP Field Manager. This role will be remote but is preferred to be located in the eastern time zone so they can be available as needed for travel to customer sites. They will manage a newly created team of cross-trained Field Service Representatives that collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments.

This position will sit within our U.S. Services business, specifically our Cloud & Service Provider team. Our Cloud & Service Provider team is the Original Equipment Manufacturer (OEM) for SquareD, APC and ASCO Technologies, specific to their use within datacenter customers.

The principal goals for the CSP Field Manager are:

1) Provide safe work environments for Critical Facilities Technicians and Field Service Representatives

2) Manage productivity levels of field service operations

3) Control and reduce operating costs

4) Exceed financial gross margin

5) Control overtime

6) Improve customer satisfaction and employee engagement.

Responsibilities:
  • Direct management responsibility of Field Service Representatives, Critical Facilities Technicians and targeted critical facility customers
  • Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations.
  • The CSP Field Manager is expected to spend 20-40% of their time in the field working with technicians, FSRs, customers, vendors, and sales personnel.
  • Conduct monthly safety meetings, perform site safety audits, complete incident reviews, and ensure the district is in compliance with safety policies and procedures.
  • Serve as liaison with Scheduling teams, Logistics, Technical Support, Engineering, and Sales groups within the assigned district.
  • Act as the primary Service contact for SE's Strategic and Key Account customers. This includes actively developing open business relationships through regular communications and visits.
  • Develop and coordinate all training and qualification plans based on strategic customers install base including across business units
  • Ensure employees are familiar with all Schneider Electric policies.
  • Mentor employees to grow and develop them and support their personal career goals.
  • Ensure each employee is complying with all administration processes and field service reporting requirements.
  • Oversee the Sales Lead process and ensure optimal participation.
  • Drive KPIs to maximize Service goals, and then use the KPIs to identify weaknesses and make corrections in order to enhance Service delivery.
  • Other duties may be assigned as necessary. Management reserves the right to modify or rescind any outlined work assignments.
Desired Qualifications:
  • We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
  • BA or BS in Business Management or Engineering is desirable. Training during military service is also considered desirable.
  • Five (5) years experience in field service or customer engagement activities with a two (2) years serving in a team lead or manager role.
  • Strong and confident management style with solid written and verbal skills.
  • Ability to prioritize and manage multiple projects simultaneously.
  • Ability to act independently, while exercising good judgment.
  • Ability to build relationships and teams, and maintain useful interaction with all involved parties.
Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

€36 billion global revenue
% organic growth
+ employees in 100+ countries
on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

  • Field Service Technician

    4 weeks ago

    , NC, United States Paratus Service Group Full time

    Job OverviewAs a Field Service Engineer with Paratus Service Group, you will play a pivotal role in delivering exceptional on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems. Your primary objective will be to ensure that our cutting-edge lighting solutions are operating at optimal...

  • Territory Account Manager- Field Services

    1 week ago

    Raleigh, NC, United States Clean Harbors Full time

    Territory Account Manager Emergency Response, Industrial, Environmental, Remediation and Waste Services (Raleigh, NC) Hepaco, a Clean Harbors company is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site,...

  • Field Service Technician

    1 month ago

    Raleigh, NC, United States Orion Talent Full time

    Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for Field Service Technician positions with an energy company that delivers comprehensive gas and vapor handling, combustion, and recovery solutions that help operators across the oil and gas value chain meet today's most...

  • Field Service Technician

    3 weeks ago

    Raleigh, NC, United States JCSI Full time

    FIELD SERVICE TECHNICIANOverview:Field Service Technicians are responsible for delivering high-quality service to Pattons' customers, focusing on safety, quality, integrity, and collaboration. This role involves installing, repairing, and maintaining compressed air equipment to ensure customer satisfaction.Key Responsibilities:Diagnose, troubleshoot, repair,...

  • Field Service Manager

    4 weeks ago

    Raleigh, United States Bio-Rad Laboratories Full time

    We are searching for a Regional Service Manager who will lead and manage a team of field service engineers as well as perform routine travel within the region to work with and evaulate the engineers. Builds relationships wih customers and sales. Will routinely interface with senior management and peers to manage workload. 50% Travel is required. How You‘ll...

  • Field Service Manager

    5 days ago

    Raleigh, United States Bio-Rad Laboratories Full time

    We are searching for a Regional Service Manager who will lead and manage a team of field service engineers as well as perform routine travel within the region to work with and evaulate the engineers. Builds relationships wih customers and sales. Will routinely interface with senior management and peers to manage workload. 50% Travel is required.How You‘ll...

  • Service Manager

    3 weeks ago

    Raleigh, North Carolina, United States Piedmont Service Group Full time

    Job OverviewPiedmont Service Group is seeking a skilled Service Manager to oversee the management and optimization of company resources, ensuring exceptional customer service and business growth.The ideal candidate will have a strong background in commercial and industrial HVAC equipment, as well as experience supervising local and remote field service...

  • Service Manager

    1 month ago

    Raleigh, North Carolina, United States Piedmont Service Group Full time

    {"title": "Service Manager", "description": "Job OverviewPiedmont Service Group is seeking a highly skilled Service Manager to lead our team of experienced HVAC Service Technicians in Raleigh, NC.The ideal candidate will have a strong background in commercial and industrial HVAC equipment and Building Automation System applications, with excellent customer...

  • Retail Merchandising Team Lead

    3 weeks ago

    Raleigh, North Carolina, United States Field Force Merchandising Full time

    Job Title: Retail Merchandising Team LeadField Force Merchandising is seeking a highly skilled Team Lead to supervise reset/remodel teams in major retail chains. The ideal candidate will have at least 1 year of experience with retail store remodels, retail installations and merchandising, light construction, and managing teams in this industry.Key...

  • Field Service Representative

    1 week ago

    Asheville, NC, United States Find Great People | FGP Full time

    Overview Under the direct supervision of the Branch Field Service Manager, the Field Service Representative III is responsible for properly maintaining a territory of equipment while maintaining a high level of customer satisfaction through proper communications and maintenance of equipment. As an experienced Field Service Technician, this position may also...

  • Field Manager

    3 weeks ago

    Raleigh, United States Greenrise Technologies Full time

    About Greenrise Headquartered in the heart of Tennessee, Greenrise Technologies is a full-service green infrastructure firm that delivers innovative, reliable, and precise engineered turnkey systems in the following areas as well as operations in a full-service erosion control division. Greenroofs Stormwater Management Growing Medium Componentry...

  • Field Service Engineer

    2 weeks ago

    Raleigh, North Carolina, United States Paratus Service Group Full time

    Job OverviewAs a Field Service Engineer at Paratus Service Group, you will play a key role in providing on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems. Working directly with clients, you will ensure that our state-of-the-art lighting solutions are operating efficiently and that...

  • Field Service Engineer

    4 weeks ago

    Raleigh, North Carolina, United States Paratus Service Group Full time

    Job OverviewAs a Field Service Engineer at Paratus Service Group, you will play a key role in providing on-site technical support for advanced lighting control systems. Your expertise will ensure that our state-of-the-art solutions are operating efficiently, and customer satisfaction is achieved through exceptional service.Key Responsibilities:Installation &...

  • Field Service Engineer

    4 weeks ago

    Raleigh, North Carolina, United States Paratus Service Group Full time

    Job Title: Field Service EngineerAt Paratus Service Group, we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will play a critical role in providing on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems.Key...

  • Field Service Representative

    6 days ago

    Raleigh, NC, United States Schneider Electric Full time

    Join Schneider Electric as a Field Services Technician in Raleigh/Charlotte, North Carolina! Are you a problem-solving, customer-focused individual passionate about making an impact? If so, we want you to be part of our dynamic team! As a Field Service Representative, you'll collaborate with customers, team members, and third-party partners to perform...

  • Business Manager

    2 weeks ago

    Kinston, NC, United States FIELD CONTROLS, LLC Full time

    Duties, Skills, and Qualifications:Grow OEM sales and profitability within defined markets. Identify and build relationships with key influencers in HVAC industry and ensuring that Field Controls products are specified in original equipment Quantify and drive opportunities with customers Drive projects as product/project owner and through engineering...

  • Field Service Manager

    1 week ago

    Houston, TX, United States Reddy Ice Full time

    POSITION PURPOSE:The Manager, Field Equipment Service (FESM) is key leadership position overseeing the programs, processes, installation, maintenance and repair for all company supplied field refrigeration equipment to produce and or hold the ice products of the Company at a large number of customer retail locations across the Houston operating market. The...

  • Field Service Engineer

    4 weeks ago

    , NC, United States Verity Inc Full time

    Job Title: Field Service EngineerVerity Inc is seeking a highly skilled Field Service Engineer to join our team. As a key member of our deployment team, you will be responsible for the installation and maintenance of our autonomous drone systems at client sites worldwide.Key Responsibilities:Interact with internal teams, external vendors, and clients to...

  • Field Service Technician

    1 month ago

    , NC, United States American Rental Association Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing exceptional customer service and ensuring the efficient operation of our material handling equipment.Key Responsibilities:Analyze and diagnose equipment problems and breakdowns,...

  • Field Service Manager

    3 days ago

    Sterling, VA, United States Vertical Mechanical Group Full time

    Job TitleService Field ManagerLocationSterling, VACompanyVertical Mechanical Group (VMG)Job TypeFull-timeAbout UsAt Vertical Mechanical Group (VMG), we are always seeking talented individuals to join our growing team. Our commitment to exceptional customer service and innovative solutions drives our success and fuels continuous expansion. We're excited to...