Technical Support Representative

2 months ago

El Paso TX United States Teleperformance USA Full time
Category : Customer Service/Support

 

About TP

 

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

  

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

 

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

 

This position will be based on-site at our El Paso, TX location.

Your Responsibilities

As a Technical Support Representative, your main responsibility is to assist with various service inquires and offers support via phone and email (as necessary). The Specialist will work closely with suppliers to reach the optimal outcome for our memebers. 

  • Assists members by providing prompt, courteous member service and support within the Technical and Warranty department.
  • Provides technical support for all qualified products.
  • Communicates with suppliers and members by phone, through case management systems, and tools to help resolve service issues.
  • Handles service requests with a sense of urgency. Responds to member concerns using problem solving skills, tact, and discretion.
  • Attends periodic team and department meetings to pass on and obtain new knowledge, policy changes, or other urgent information.
  • Issue monetary compensation between all parties (members, suppliers) for member service issues, subject to supervisor approval.
  • Ability to communicate effectively - both written and verbal.
  • Exceptional attention to detail, outstanding organization, and research skills.
  • Self-motivated and able to adhere to deadlines while working independently.
  • Willingly works as part of a team, extremely responsive, and able to work under pressure.

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Strong background in customer service including excellent communication skills, prompt friendly service and excellent follow through.
  • Ability to adapt and work wellunder pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Ability to demonstrate learning and decision making skills
  • Strong time management skills
  • Bilingual capabilities a plus

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

 

 

Teleperformance is an Equal Opportunity Employer

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